Wireless

On 2/26 at 4:30am and 4:31am it shows on screen that my husband's phone sent 2 text messages/pics to me but he didn't send them and I didn't receive them on my end. When I download the file (excel/csv) it's not on the report but it shows on the screen.  This happens to be the same day our car

We have two Iphone 13 pros each with its own phone number. We want to add a new third number and have that new number ring on both devices. Is this possible? Do we need to switch to a Esim?

I am overseas & my eSIM has turned off. I cannot get it to turn back on, I have reset network settings & it didn’t work. The international customer service number puts me on hold for over an hour then hangs up. I have been calling & have been unable to reach anyone to help. My eSIM has b

I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device

I can add a ring tone, but do not know how to add a ring back tone, music callers hear instead of a ring. Please give simple directions. Thanks!

New account

I bought a new Samsung 22 phone in March 2022 and sent my Samsung Note 8 in for trade in credit. I received an email in April 2022 that ATT received my Samsung Note 8 trade in, but I have never received any credit or promotion gift card for this trade in.  In fact, when I checked my trade in s

I have spent about 10 hours and spoken to at least six different agents, both customer service and in the business department and have a least 5 case numbers. They all assure me that the phone will be credited, the last stating within 24 hours and that was a week ago.  I have the return receip

In September of 2021 I switched to the unlimited plan so that I could get the iPhone 13 mini for free after billing credits. I never received any bill credit since then even though the newly redesigned installment page says I am receiving a credit of 19.45 a month.  

I had a good experience at an AT&T store, today. How can I leave feedback for the associate who helped me?

When I got my phone, there was an AT&T VPN that came with it. I downloaded an adblocker app recently, and even though I got rid of the adblocker app, the VPN disappeared and won’t show back up again. Does anyone know how to fix this?

I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh

My data randomly shuts off at the three spots i’m at most. Outside of my house where i’m parked, work, and a local park. Its strange one month it’s fine and the next completely dead.

Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

I added the International Day Pass today, 4/18, for a trip I am taking on 4/25. Do I need to turn off Roaming now or when I get to my international destination?

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se

I think it is pretty sorry that ATT will not accept Lifeline credit in Oklahoma. You did however accept ACP. I guess $9.25 opposed to $30.00 just isn't worth your effort. Very disappointing.

I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today