Wireless

I bought a new Samsung 22 phone in March 2022 and sent my Samsung Note 8 in for trade in credit. I received an email in April 2022 that ATT received my Samsung Note 8 trade in, but I have never received any credit or promotion gift card for this trade in.  In fact, when I checked my trade in s

I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device

I have spent about 10 hours and spoken to at least six different agents, both customer service and in the business department and have a least 5 case numbers. They all assure me that the phone will be credited, the last stating within 24 hours and that was a week ago.  I have the return receip

I am overseas & my eSIM has turned off. I cannot get it to turn back on, I have reset network settings & it didn’t work. The international customer service number puts me on hold for over an hour then hangs up. I have been calling & have been unable to reach anyone to help. My eSIM has b

In September of 2021 I switched to the unlimited plan so that I could get the iPhone 13 mini for free after billing credits. I never received any bill credit since then even though the newly redesigned installment page says I am receiving a credit of 19.45 a month.  

I had a good experience at an AT&T store, today. How can I leave feedback for the associate who helped me?

We have two Iphone 13 pros each with its own phone number. We want to add a new third number and have that new number ring on both devices. Is this possible? Do we need to switch to a Esim?

When I got my phone, there was an AT&T VPN that came with it. I downloaded an adblocker app recently, and even though I got rid of the adblocker app, the VPN disappeared and won’t show back up again. Does anyone know how to fix this?

I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh

Hi, I am a long time AT&T customer (landline/U-verse).I needed to have an Italian phone number, working also in USA, so when in Italy I did buy a SIM from Iliad (https://www.iliad.it/) because it uses AT&T as carrier for the USA. Of course as soon as I did come back to the USA the phone can

I am overseas & my eSIM has turned off. I cannot get it to turn back on, I have reset network settings & it didn’t work. The international customer service number puts me on hold for over an hour then hangs up. I have been calling & have been unable to reach anyone to help. My eSIM has b

We have two Iphone 13 pros each with its own phone number. We want to add a new third number and have that new number ring on both devices. Is this possible? Do we need to switch to a Esim?

When I got my phone, there was an AT&T VPN that came with it. I downloaded an adblocker app recently, and even though I got rid of the adblocker app, the VPN disappeared and won’t show back up again. Does anyone know how to fix this?

I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh

My data randomly shuts off at the three spots i’m at most. Outside of my house where i’m parked, work, and a local park. Its strange one month it’s fine and the next completely dead.

Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were

I added the International Day Pass today, 4/18, for a trip I am taking on 4/25. Do I need to turn off Roaming now or when I get to my international destination?

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se

I think it is pretty sorry that ATT will not accept Lifeline credit in Oklahoma. You did however accept ACP. I guess $9.25 opposed to $30.00 just isn't worth your effort. Very disappointing.

I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today