12-08-2013 04:52:14 PM
Recently, I upgraded my both lines after 3 years. I seen upgrade fees reflected in my bill on both lines so contacted ATT customer service to waive the upgrade fees. I have the same problem in past when att waived the upgrade or activation fees but this time they took care of upgrade fees only for one line not on both. As per the conservation with att customer care, I feel like they don't care about long time customer if they want to switch to other carriers due to unnecessary charges on their account. First time I have very bad customer care service experience and make me to think switch to other carriers sooner or once contract done.