Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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My phone is on mute, but when i open a game there's still sound

I have my phone set on silent but when I open up a game the sound comes on even though my phone is muted. I'm able to lower the sound and mute it using the volume rockers once I'm in the app itself but there shouldn't be any sound for anything if the phone is on mute. Is this a bug? Is there a fix f

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AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from S

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15

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AT&T cancelled my order.

I ordered a phone for my nephew, it was his birthday gift, it's been more than 4 days, and it never arrived, they also canceled my order, thank you AT&T :)

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20

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Accepted Solution

no longer have access to my voicemail

Whenever I try to get to my voicemail, the phone immediately tells my that I am not available and to leave a message. Pressing the voicemail icon, pressing 1 does not bring me to the menu that lets me listen to my messages or access options. I need this fixed ASAP.everything worked fine a week ago.

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Accepted Solution

AT&T Locked Phone Won't Accept AT&T SIM

I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot

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Plz I NEED HELP!! My trade in credits are missing and ATT isn't going to give me at all.

I've traded in 7 devices back in late Sept 2023. 5 out of 7 devices were received and credited but I am having problems with 2 lines. One device (Iphone 12 pro max) was returned late due to the return label was not sent with the box to me, and I've contacted the customer service a few times in Oct a

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Unable to Receive Landline Calls from Callers in Certain Area Code(s)

Sometime within the past month, my Samsung S10+ can no longer receive incoming calls from some landline phones in a certain area code (330). My cell area code is 503. The outgoing callers either hear silence, a quick busy tone, ringing (sometimes with double ringing), or a recording that indicates t

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3

Unable to connect to attwifi Passpoint nor free att-wifi

I am on a Samsung Galaxy mobile device, away from home. There are two public available wifi networks, one is att-wifi and the other is attwifi - Passpoint. I can connect to the att-wifi but internet is not available, so basically useless. When I attempt to connect to the attwifi - Passpoint it prese

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Accepted Solution

Our business number is being flagged as spam - how to fix it

We use Microsoft Teams and calls to an AT&T number are being reported as SPAM. How do we fix this?

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13

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Need to move installment plan to another number on the same account

I have two phones on my account. Samsung Note 20 (phone 111-111-1111) and Iphone 13 pro max (phone 222-222-2222).  The samsung is free and clear but the apple has installments.  I switched the phone numbers thinking I could cancel one later but was told that the installment is on the Line

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My phone is on mute, but when i open a game there's still sound

I have my phone set on silent but when I open up a game the sound comes on even though my phone is muted. I'm able to lower the sound and mute it using the volume rockers once I'm in the app itself but there shouldn't be any sound for anything if the phone is on mute. Is this a bug? Is there a fix f

Questions

10

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Closed

Namibia service

I?m in Namibia now and there is no service connecting despite the locals I am with having full bars everywhere we go. They are on MTC NAMIBIIA. This is the only provider showing up for me but when i connect to it manually nothing happens. Please help!

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25

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Hotspot admin password

I’ve reset my hot spot mr1100, but the attadmin password doesn’t work.

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26

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Closed

How do I get rid of verbal alarm BUG?

Re Samsung Galaxy S22 voice-bug. I have an alarm-type male voice giving me a "motivational" time to get up and get going message. The male voice uses foul language, and in a familiar way like a voice mail. It's a "get the "f" up and get going" like an alarm would be set up. But, I did not choose thi

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24

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actualizacion de android en un s21fe

buenas tardes el dia jueves trate de actualizar mi celular por medio se smartwitch, pero en el proceso se quedo la pantalla celeste con unas letras, ya no puedo hacer nada, fui a la tienda oficial de samsung y me dijeron que ellos no pueden hacer nada ya que el celular esta registrado por AT&T,

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unlock request

Hi i bought one broken iphone from facebook marketplace,i found that its locked to att and i cant use it any more i placed device unlock req,but its denied for payment due i would like to know how to get unlock code as the owner of the phone not responding to my calls, and this phone is with me ,,

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(17)

Accepted Solution

Official Solution

Device Unlock Request for a new fully paid off phone that has never been on the AT&T network.

I recently won a competition AT&T was hosting, and the prize included a new Galaxy S24U. The phone arrived but since this was never activated on the AT&T network the IMEI is not showing up as an AT*T phone when submitting a device unlock request. I have called customer service and went to my

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98

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Accepted Solution

ASUS Zenfone 9 (ASUS_AI2202) crashes as long as SIM card is inserted.

I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM

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95

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Official Solution

Closed

is there someone I can submit a complaint to? Will it matter?

I purchased a brand new iphone through ATT. Discovered the cable port has never worked (usually use wireless charging, needed to use a cable on a trip). Despite having insurance and AppleCare, I have to pay $150 to get a "new" phone, which arrived today and is actually a rebuilt phone instead of new

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87

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Accepted Solution

Official Solution

locked out of phone

I'm on deployment, on a ship and I'm locked out of my phone

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83

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Official Solution

Closed

Questioning my sales person at corporate Att store

I upgraded my iPhone 12 Pro Max to a 15 Pro Max. It was paid off and unlocked. Added a secondary line and new iPhone 12 plus same time. A couple things took place that leave me wondering if everything was on the up and up. Normally not quite so suspicious except last time I did this the sales person

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