Re: Published number
08-27-2012 11:40:45 PM
Try contacting Alex, one of the AT&T Community Managers for further assistance.
I have had an unpublished number from AT&T since 1999 and paid an extra fee for the service. When I switched to Uverse in April, I was assured that my current services would remain the same. Last night I discovered that AT&T decided to publish my unpublished number without my consent. No one at AT&T can explain how or why it happened. When I tried calling them on Monday, the agent said their systems were all down for maintenance for the rest of the day. She said I should call back tomorrow.
This Uverse has been a nightmare. I'm already on my second gateway (for which AT&T tried to charge me even though the first one was defective and they acknowledged receiving it back from me) in only four months. The call quality is much worse than what I had with DSL. If I could go back to DSL, I'd gladly do it.