Re: DVR Replacemen
[ Edited ]
t Through Mail?
02-08-2013 06:14:42 PM - edited 02-08-2013 06:16:37 PM
Why is it that when the uverse equipment fails, I'm the one who gets to pay for it? Not with money but by losing my recorded shows and having to wait for a new box to be shipped to my house. There is an AT&T store 5 minutes from my house but I can't get a box from there because "those boxes are coded for new customers." Constant theme of the phone call? "This is our process." Really? You can't just put a new box in a technician's truck, one that is going to be in my neighborhood already, and have him drop it off? "We can schedule an appointment for a technician to install it for $149." Wait, your equipment breaks, your remedy is archaic and slow and you want me to pay you $149 to get someone to bring me a new box? I already pay you $200/month for Uverse Internet and TV. Why would I pay you another $149 because your DVR has broken for the 3rd time in 4 years? I think you, AT&T, need to learn what real customer service is and stop treating customers like mini-banks. If I had another choice for TV, besides Xfinity crap-top boxes, I would leave you like you were the plague. You disgust me and make me want to through my DVR out the window of my car at 70 MPH. Thanks for nothing.
The AT&T Stores do not have an inventory of U-verse umpteen, You cannot pickup or drop off equipment there whether you are a new customer or existing customer. Also, shipping replacement equipment to customers is not that unusual for a TV provider. It is the same process used by DirecTV and Dish. The process is much more cost effective for the TV provider. It also does not require the customer to take time off from work or stay home waiting for a technician to arrive.