When I read you were canceling service and swapping out all equipment I almost replied to your post to wait. Figured David's team could fix this without having to go through this hassle. Besides as you had said putting the account in your wife's name would still leave this credit rating hanging over your head.

It should be noted that David and his team work out of cooperate headquarters in Dallas where Executive Escalations is also located. Wouldn't doubt that your call from Cindy would have something to do with this team being involved. You never know what this team is actually doing behind the scenes but they do know how to "push the right buttons".

Good luck and have a feeling your problems will be resolved shortly.