ACE - Guru
docbombay
Posts: 834
Registered: ‎11-29-2008
My Device: U-450, HD Premium Tier, iPhone
Re: Customer Care repeatedly promises to waive fees and then DOESN'T

AT&T Connect is, I believe, a Web Conferencing Service that is used by businesses.  Their "Customer Care" is not the same as the AT&T Customer Care mentioned by oufanindallas, which is a team of social media managers for residential customers, and they are not reachable by phone.  They are indeed contacted by PM as oufan says, and the phone number you cite is not for the same group.  Hope this helps.

 

docbombay

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.