ACE - Guru
Posts: 834
Registered: ‎11-29-2008
My Device: U-450, HD Premium Tier, iPhone
Re: Customer Care repeatedly promises to waive fees and then DOESN'T

AT&T Connect is, I believe, a Web Conferencing Service that is used by businesses.  Their "Customer Care" is not the same as the AT&T Customer Care mentioned by oufanindallas, which is a team of social media managers for residential customers, and they are not reachable by phone.  They are indeed contacted by PM as oufan says, and the phone number you cite is not for the same group.  Hope this helps.



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