Billing Charges and hidden fees
08-28-2013 11:03:07 PM
In May I called ATT about my dsl internet that was moving incredibly slow. The numbers were way lower than they should be. They sent a technician out to check the lines and fix it. I reviewed my bills and see a charge for $99 because they had to come check their lines??? What the heck?? First of all, the customer service rep NEVER mentioned a fee for ATT to come check the line and fix it. but $99 showed up on my bill. I believe ATT is a complete rip off....
I just reviewed all of my bills for the last year that I have had service and it's full of hidden charges. from the $30 restoral Fee...what the heck is that? In no communication do they tell you the reconnection charge is $30....to the bogus self install assistance fee. I didn't need anyone to help me install my internet. they came to fix a line.
The reason I've reviewed my bills is because I felt like I was being overcharged and sure enough We were! Lot's of hidden charges, the bills are hard to understand and You're over doing it with the $30 reconnection fee. Especially when your client's service charge is only $48.
I want my $99 back.