debruhl-ca wrote:
I ordered Uverse and started service on 10/9/12. I was supposed to "automatically" receive a Prepaid Visa card after I had the service for 30 days. After 30 days I called AT & T regarding the Visa card. I was told I should be getting it in the mail soon. Today (12/3/12), I called again and was told to call the "Rewards" Department. According to them, I had to call and "claim" the rewards card and then they will mail it out and I should receive it in 4 to 6 weeks. This is not what I was told previously. I was told that I had to do nothing and my rewards (Visa card) would be mailed to me. One department of AT&T doesn't know what the other department is doing and you have to go through too many departments to get anything done. I doubt seriously that I will ever receive the Visa card.
Nothing is automatically setup. After your initial 30 days you have to go to the rewards center and fill out the information. Then it will be shipped in 4 - 6 weeks.
Since you are past the time frame to recieve your card, I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
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