Very Upset with my service
10-31-2012 06:56:05 PM
Cable should be something that helps you relax after a long day, but it has gotten to the point where I don’t even want to look at my ATT Uverse box because it has only been one big nightmare! At this point I would not recommend Uverse to anyone and that is very disappointing to me. I am writing this letter hoping that I can finally get this issue correct once and for all.
In May of 2011 I was getting everything prepared to move into a new residence. I had been a long time customer of Comcast (Close to 10 years) and decided to look elsewhere for better value and service. I was adamant that I would only change providers if I could receive the same bundle of phone, high speed internet and cable with HBO, Show Time and Cinemax for the same price. When I spoke with your sales representative I specifically stressed this fact. She repeatedly assured me that I would not pay more than $130 a month and that price included tax give or take a few dollars as she could not say exactly what the taxes would be each month because they will vary. She never once mentioned that this “deal” I was getting was for a limited time, promotional or I would have to renew it. As far as I understood it and more importantly the way she “sold it”-it was going to be for the life of my account.
Every month I have to call in to get something on my bill fixed because the PRE-TAX charges are not even close to the $130 I was told I was going to pay. I don’t know if you have ever called into Uverse customer support, but it is not a quick and easy process. Every month I spend a minimum of an hour on the phone with one of your customer service reps explaining this very same story and waiting as they review all the notes on my account.
As a customer I feel lied to and cheated. I feel like I have been cheated out of money. I would like to resolve this issue as soon as possible. I have gone back through every single one of my bills and have added up the PRE-TAX total. I have then figured out how much I paid over the promised $130 a month. Keep in mind I have not included any additional charges. These amounts/charges are only for that service before tax.
I finally got in touch with someone yesterdat that said they would research it through their back office department. Today I got a phone call from their social media department after also contacting them and was told that they are not going to do anything more because it was a PROMOTION and because I have been given almost 2k in credits since I started the service. This is not true! And even if it is I still PAID more than $130 a month with these promotions. Had they got my bill correct in the firts place this issue would not exist.
I am sending a letter to their corporate office. I have also posted on their facebook pages and have contacted multiple members of their organization including executives and PR department via linked in. I have also posted my disatisfaction on my linked in page where I have more than 800 connections and my facebook page.
My next step is to contact local news here. They have this one reporter that always discusses rip offs and AT&T uverse needs to be on there. I will also be cancelling my wireless account!!! I will repost this weekly until something is done.