I've had very few problems with AT&T; a few sugges...

FKA_Illinois_Be… · ‎04-29-2012

I've had telephone and DSL service with AT&T for several years, and switched to Uverse in January. I had a small problem at first-- a receiver that went bad-- but AT&T sent a tech who found the problem and replaced ALL of the equipment, just in case, and everything works as promised.

Because I added the TV and dropped my cable company, I qualified for a VISA card; from reading a lot of the posts here, it seems as though lots of people don't understand either a.) the difference between a 'rebate' and a 'credit', or b.) how to go about claiming the reward card. The CSR who set my service up explained the process to me and I wrote down what she told me; lo and behold, I did what she told me to do and voila, I got my rebate card within the time frame she told me I would.

Of course my first bill was large, but so was my firs bill with the cable company; first bills ALWAYS include the connection charge(s), the first month's service, a pro-rated amount for a partial month's service and often times the equipment fee. Rather than just hearing their words that A would be so much, B would be so much, C would be so much, etc., I also added those amounts together and realized that my first Uverse bill would be fairly large as a result; my second bill was EXACTLY what I was told my monthly bundle rate would be.

I'm not saying that AT&T doesn't make mistakes-- I've been a customer too long to say that-- but a lot of the 'mistakes' or 'misrepresentations/lies' I read about here are just as likely the result of customers not really LISTENING to what they're being told as they are some problem on AT&T's end of things.

My two biggest complaints about AT&T are the stupid voice system nightmare you're forced to negotiate to finally reach a live person and the supposedly English-speaking CSRs in Outer Mongolia, or wherever, who couldn't say OR spell {word filter evasion}with both hands full of it. Ditch the foreign call centers, AT&T, and hire Americans who can pass an 8th-grade English and arithmetic exam, would you please?

RCSMG · ‎12-10-2007

You made some good points there. Thanks for posting.

FKA_Illinois_Be… · ‎04-29-2012

You're welcome, RCSMG! AT&T makes mistakes, some times, but so do customers. Over all, I've had good service from AT&T, as well as good customer service whenever I've experienced a problem. If AT&T screws up, I'll call you on it, but a lot of posts I've read in the forums are about problems that the customer caused, it seems to me.

tfpeebles · ‎04-30-2012

FKA_Illinois_Bell wrote:
If AT&T screws up, I'll call you on it, but a lot of posts I've read in the forums are about problems that the customer caused, it seems to me.

But in many cases, AT&T simply did not honor what sales reps promised. For example, promised one free month of service, then AT&T bills customer for first month service . The only way you could determine if these cases were caused by the customer or AT&T is to hear a recording of the phone conversation, or be a witness to what a door-to-door sales rep said.

I think some of these complaints found on this forum are too numerous and consistent for the majority of them to be the customer's fault.

That is unfortunate, because before signing up for U-Verse a couple of months ago, I would have sounded like you. I had very good experience with AT&T wireless. Now I will tell those I know that AT&T is not to be trusted.

My conversation with the sales rep was very clear (and my bill charged me for something that was not supposed to be charged), but there may be cases in which it is not clear what was agreed to. Those cases too are going to tarnish AT&T's reputation, but maybe AT&T thinks that, compared to the others, it's not so bad.

I think one of the following must be true:

1) Some in U-Verse are dishonest

2) Some in U-Verse are sloppy or indifferent

3) The U-verse sales/billing system is dysfunctional

mibrnsurg · ‎07-15-2008

Don't ever belive anything door to door sellers tell you, they will lie up to their teeth to con you into signing a non-binding agreement. Then you try to fight it and won't ever win, just be mad at ATT for using those d to d salespeople (?).

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

RCSMG · ‎12-10-2007

Door to door sales reps also work on commission. So the more they sell the more they make, and unforturnately some aren't very accurate about what ATT offers with their services.

I've had very few problems with AT&T; a few suggestions for those who have.

Re: I've had very few problems with AT&T; a few suggestions for those who have.

Re: I've had very few problems with AT&T; a few suggestions for those who have.

Re: I've had very few problems with AT&T; a few suggestions for those who have.

Re: I've had very few problems with AT&T; a few suggestions for those who have.

Re: I've had very few problems with AT&T; a few suggestions for those who have.