Re: On Demand
10-11-2012 07:48:43 AM
Yes, I guess I am kind of irritated.
It ticks me off that big cable and telcos like Comcast and U-verse use their deep pockets to bully the content producers like Showtime and HBO into exclusivity deals so that customers are forced to buy bundles they don't want in order to watch the few shows that they care about. I’m tired of the industry’s excuses as to why we can’t have a la carte programming. Forward thinking companies like Apple, Amazon, microsoft and Google are trying to offer an alternative but big cable is holding the premium channels hostage.
What we have here is an oligarchy, entrenched in its ways, unwilling to change, tone deaf to what its customers want, abusing its power. Cable service has consistently ranked low in customer satisfaction surveys for years (Comcast actually ranked lower the IRS one year). What other industry can thrive by NOT giving customers what they want?