Re: Closed Caption Access - Formal Complaint
09-06-2012 05:42:05 PM
I asked about a new remote coming out for one-toggle closed captioning? He said the software patch will work through the existing remote, you still may end up going through the menu, but it will be a whole lot quicker than the current 23 clicks of the remote for turning the CC's on. He also said the patch may improve the syncing of the CC text with the picture, especially with the DVR recordings..
Well, I was referring to the comment highlighted in red and my comment referring to the Main Menu (Guide, My Multivew, Favorites, Search, etc. having a CC On/Off) was sort of tongue in cheek, hence the little smiley face.
I certainly don't claim to know anything about the software programmed into the remote and the STB, but I do know by experience that every button on the remote, when pressed, sends a signal to the remote. And that those signals are unique, except for the possibility of the A, B, C buttons, those 3 being a possible exception only because I don't see anything happening other than a signal was sent ... the signal from the 3 could be the same signal. I have a hard time believing the designers saying, "We need to send a unique signal to the STB for each button pressed EXCEPT for the A, B, and C. buttons".
Some buttons even serve a dual purpose, depending on the situation in which they are used.
So, with changes only in the software in the STB it seems that a button on the existing remote could be used to toggle CC on and off. A viewer would still have to traverse the menu system to select the type of CC to be used when the viewer toggles the CC.
It seems a simple concept, but as I said before, I don't know anything about the software and maybe everyone reading this should look for the button labeled B-S and press it.
Thanks for the explanation on the main menu workaround and now I understand where you were coming from.
Clear back in the beginning of this thread we had an in-depth discussion on the unused remote buttons. The general consensus was the red "C" button would be ideal and it would be easy to interpret as standing for closed captions. The use of the "C" button for CC's has been suggested to the AT&T/U-verse administrators all long with no action.
Someone else said these A, B, & C buttons were for interactive functions. I searched the Motorola website today and found no explanation what the purpose of these buttons is for. As can be seen in the below screen shot U-verse refers to them as "Access Applications (If Available)". Isn't finding an easier "Access" to closed captioning exactly what we are trying to do?
It's difficult to read but the bottom right button has "ZOOM" labeled under it and "ENTER" on the button itself. It was also suggested to use this zoom button for accessing the CC's which can be categorized as "Accesses Screen Viewing Options". Since they have added 4 categories to the zoom button features, including "Audio language", maybe this is where the CC's will be turned on/off?
Real good point jpinsticks when your wrote, "A viewer would still have to traverse the menu system to select the type of CC to be used when the viewer toggles the CC.".
There are some real wasted steps once you're into the current CC menu itself. Why even have a "Don't save" button after you select one of the categories like "Closed Caption 1"?? If you didn't want to save it you wouldn't have put a check mark next to it to begin with! In fact why even have a "Save" button? Just click on the CC category you want, which puts a check mark next to it, then hit exit. And turn the CC's off exactly the same way by unchecking the box.
If they keep this same menu they best have an easy way to just check on/off for the CC's through another route after the CC settings have been saved.
Whatever engineer/designer developed this CC access system, including the CC menu itself, made it waay too complicated to begin with. Of course we already know that!