I have the exact same problem. I have found an authentication page where I can enter my credentials, but then it takes me to a page that doesn't exist. I have tried to re-enter the URL where the live feed is listed, but then it tells me to enter my credentials again. When I select U-Verse, it takes me to a blank screen.

Are you guys trying to watch live video at the link below?  I am having no issues watching video in Google Chrome.

http://www.nbcolympics.com/liveextra/index.html

Yes.  I've disabled all extensions in Chrome but still don't get the authentication text boxes in step 2.  are you using any extensions?  

....and why if I hit Shift-a it highlight's all text like I did a Ctrl-a?  I'll save that for a different post...annoying.

I've been trying since yesterday morning. I can go to the authentication screen itself (it's buried in the full HELP/FAQ) & I can use my username/password there. Then it takes me to a 404 page & tells me that they can't find the page I'm looking for.

I'm using the correct username/password. 

I still get nothing but a blank screen on the pop-up screen after I choose my provider service.

I have the same problem too , after logging in it says :

It looks like your TV subscription does not support access to NBC Olympics Live Extra. Please contact your TV provider. A current subscription to a TV video programing package that includes MSNBC and CNBC is required for access to NBC Olympics Live Extra.

although I'm logged in with my uverse account.
any one have any idea ?

All I had to do is choose ATT U-Verse from the Click and Begin red banner and choose step 1, then it went to the congratulations page and everything comes up.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Working great for me too

Are you folks still having an issue logging into http://www.nbcolympics.com/liveextra/index.html to watch Olympic coverage?

(btw - we are aware of the Shift + A issue and are working quickly to resolve it)

I'm still having this issue. I've gone to every link suggested. I get a white screen after I enter my provider as Uverse. I can watch on my phone - but I'd rather watch on my laptop.

Have you tried clearing your cache and then logging in using http://www.nbcolympics.com/liveextra/index.html?

What browser are you using?

I am using Mcafee Anti Virus

That's you're first problem right there.  Out of all the A/v Programs available McAfee is one of the absolute worst.  I work tech support for a major software company and I wouldn't recommend McAfee to our competitors, let alone our customers. 

Glad you got it figured out, but do yourself a favor, when your paid period runs out for McAfee, uninstall and clear your registry of any existance and download Microsoft Security Essentials.  Better than McAfee and free.

Thanks for posting the steps that helped you and your friends wwenzler3!

I've marked that as an accepted solution so other folks can find it a bit more easily. 

I can't access it either.  I clicked the link for ATT Uverse, and the next step said it didn't recognize my username.    

That's a slightly different issue, but an issue all the same. 

Are you able to login elsewhere with the username and password you're using?

How about a solution that doesn't require weakening the anti virus protection. I have Norton and get the 'you don't have cnbc and msnbc' message. I get espn 3 live videos fine without a problem which also checks. I went to the local att store and they talked to tech support but 4 hours later I have no answer. I AM NOT HAPPY ABOUT THIS!!

I'm sorry you're having such a difficult time logging in. 

What is the exact error message do you get?

When you do you get that error message?

Are you able to login to the site or do you get that error as soon as you access it?

I get the same message as above:

It looks like your TV subscription does not support access to NBC Olympics Live Extra. Please contact your TV provider. A current subscription to a TV video programming package that includes MSNBC and CNBC is required for access to NBC Olympics Live Extra

This is ridiculous as I subscribe to your 300 level service!! I don't get how it is a computer related issue as I get the same message on my ATT Skyrocket PDA!! I visited your Monterey, CA retail store yesterday and they got it to work with my password by disabling cookies, but this did not work on my home PC hard wired to the modem. They put a call into technical customer service but there has been no response....

I understand you're frustrated. Lets see what other options we have to get this fixed. 

Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Thank you for the private message. I've replied just now. I need to verify your contact information and have you provide your account number please. 

I am also having the same issue and am incredibly frustrated.  Using Safari 6 on a MacBook Pro, I go to the main page, then select "AT&T U-Verse" as my provider.  I then wait for a couple of seconds - without yet entering my username and password - and a box pops up and says that I cannot subscribe because my U-Verse package does not contain MSNBC or CNBC (it does).  When I attempt the same on Chrome, I get through the log-in page (and enter my username and password) and then get served with an error page.

I'm sorry you're also having this issue. 

I received your private message and have replied. Please take a look!

Do you have to be at home using the ATT U-Verse network? I was able to watch streams at work as long as I was logged in to my U-Verse account. That lasted only a couple days though. Now I'm getting the "Your TV subscription does not include CNBC, MSNBC, etc etc...." It's kind of annoying.

Here's the message I get.

<CM Edit - pic wasn't showing up>

You should be able to login, regardless. Thanks for the pic of the error, that's really helpful!

Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Read the "solution" and skimmed through the threads on this issue--blank screen when it should provide a login screen for entering my uverse user id and password. The solution does not work for me since I have an intel imac, run safari as my web browser, but do not use Mac Affee software. I cleared my cache and turned off my Apple firewall in hopes of getting the screen to sync up, but no sucess. Any other suggestions on how to  address the issue?  Thanks

New problem:

"A network error occured when communicating with the provider's authorization service."

When I click "Try Again" the same thing happens. I'm pretty sure this is on ATT's end, I've cleared every cache, restarted, and upgraded my flash player. Here's a pic: