Re: 4 HD Profile
09-16-2010 12:36:22 PM
I sent off an email earlier this week to Uverse Care re: the 4HD/0SD profile AND upgrading my ingress profile from 2HD/2SD to 3HD/1SD as my WAN profile is 3HD/1SD (on UV Class 11 profile, 32/5) and here's the reply I got (I live in metro Atlanta area):
This is ****with U-Verse Tier II Technical Support. First off I do want to thank you for e-mailing the U-Verse Care Social Media Support Group where our goal is to get your issue resolved as soon as possible. I’ve checked over your account, and unfortunately this is currently not available in your area, however we are testing it right now, and if everything goes well you should see this available over the next few months. In the meantime is there anything else I can do for you today?
I later had it confirmed that this comment appled to both the 4HD profile as well as getting my ingress profile to where I can record 3HD programs.