04-01-2010 07:06:28 PM
Some times when your batteries are getting low in your remote, some of the buttons stop working, but not all the buttons. This happened to me. I changed the batteries and all was fine. Give it a shot.....
I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
04-01-2010 07:48:03 PM
Are you sure the AT&T button is pushed on the top left of the remote? Sometimes it accidentally gets changed and it has to be the last button pushed in order to see/use the guide.