Re: Signal stutters, cuts out for a few seconds DVR, HBO HD On Demand, local live
11-09-2010 11:08:10 AM
Do you have a laptop or a desktop computer with a long Ethernet cable?
If so, I'd like you to run the Stream Analyzer from U-Verse Realtime on your DVR. We're going to put it under some stress and see if your coax network is handling it.
If you have U-Verse Realtime installed, go to Start -> Programs -> U-Verse Realtime -> ReadMe. Go to page 20-22 of the PDF file. On there are some diagrams on how to hook up your computer so that you can use the stream analyzer. Since your DVR is connected with a coax connection, you'll use the diagram on page 21 (basically all you have to do is plug your computer's network connection into the Ethernet port on the back of the DVR).
Now do the following:
- Run U-Verse Realtime, make sure it connects successfully to the 2Wire router and gives you your line statistics.
- Select the Ethernet interface of the computer you're using that is connected to the DVR in the pull-down menu in the configuration tab - it's labeled "Network connection for STB communication". (If your computer only has one Ethernet interface, there will only be one selection here).
- Turn on the Channels/Streams feature in the configuration tab by checking the box labeled "Enable gathering STB channel/stream data".
- Make sure all of your STBs appear in the Channels/Streams tab (the exception is that the DVR may not appear when connected like this - that's OK).
- Pick up your U-Verse remote control, and begin recording 3 different HD programs (doesn't matter which ones). After that, tune the DVR to an SD channel. (At this point, you'll be using 3HD and 1SD streams, the maximum that the DVR can handle).
- Go to the Stream Analyzer tab in U-Verse Realtime. Select a 15 minute analysis time, and hit the Start Analysis button.
When it finishes, post the screenshots of the Stream Analyzer tab. There will be 4 streams listed in the "Display Stream" pull-down menu. Post 4 different screenshots of all 4 of the streams.
My hunch here is that your coax network isn't up to par and is dropping packets or introducing errors.