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jasonvr wrote:

  

I did read the info about calling sales which is just ridiculous.  How is it that sales has more ability to change the technical aspects of the service than Tier 2 tech support?  That being said, I might be making a call to Sales to see if I can bump all the way to 4/0 as I am only about 1000 ft from the VRAD 

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The suggestion to call the Sales Department is of course just that (i.e. a suggestion).  It is not something that anyone needs to do if they do not want to.  When I spoke to Technical Support about upgrading me to the 4 HD profile, they were unable to complete the upgrade and suggested that I contact the Sales Department because they have access to better tools to upgrade customer profiles.  I followed the suggestion, and I called the Sales Department which successfully upgraded me to the 4 HD profile. 

No one needs to feel obligated to call the Sales Department to inquire about upgrading their profile if they do not want to follow that suggestion.  I'm simply sharing my experience and attempting to help others who are faced with the same situation.  I guess that is the purpose of a peer to peer forum.