Re: Very dissatisfi
ed with UVERSE + Awful picture quality
12-28-2008 04:16:16 PM
Thanks guys. After reading your post, we realized that the blue light was NOT on - don't know when/how that happened but now we are getting an HD signal w/ the new Sony TV. We did a soft reboot on both the STB and the DVR and while we see a slight improvement in the picture, it still is not a sharp HD picture and no comparison to Time Warner but it is better.
On the Sony 32" 720p, there is no real difference in picture quality when setting the aspect ratio to 720p vs the lower options. Watching the Cowboy game (Boo) looks the same on either setting using HDMI cables. Managed to get a 1080i signal (via aspect ratio settings) somehow on our 720p TV and that made the picture look sharper. No idea how we are getting that but even the Sony confirmed the 1080i signal when we checked via the TV remote. Weird.
Now my goal is to eliminate the sound drops.
I find it absolutely insane that the only real change we've seen after all this time has come from our own doings (retraining the RG and then confirming the HD signal was coming through - blue light is a go). Before the 2nd/3rd techs came out I had done some research that said most picture quality issues were the result of an improperly trained RG. Do you know how many times I asked the question "Is our RG trained correctly?" only to get blank stares and nodding heads. I don't think they ever even tried it. Complete BS. I think AT&T owes me a paycheck!