I have the same problem with my website www.foreverinlove.net.  I can access it from my phone and my clients can access it, but no computer on my network can get in.  I was on the phone all morning with At & t and they don't have a clue.  Can anyone help???

I have attempted to access both of these website and they respond with a 502 (bad gateway) error. This indicates something server side as this error means that one server received in invalid response from another server. This is generally not a problem with the actual internet connection. 

 

I tried multiple browsers and networks (AT&T and non AT&T) and was not able to load the sites.

 

How/where are these sites hosted?

I was just able to open both.  We have Brighthouse as out service at my current location.  The yourchurch.com one is hosted at Rackspace.  I think there is a larger issue as we have our CMS provider looking into the issue too. 

 

Their message says:

We are currently researching an issue that is causing a subset of sites to go offline on AT&T networks.

We are still having issues with this.  Is there a way to check a blacklist or something to see if it is content?  My site is a church site that posted audio from a forum about the political culture. I don't think that should be blacklisted, but you never no...

I didn't think to try these myself when I was on the U-verse network.  I can get to both from this location.

 

I do note that these two have the same public IP address.  It could be a routing configuration issue.

 

 

If it were a routing issue, is that something AT&T needs to fix?

Depends, but likely.  Can you do a traceroute and post the results?

 

Here it is.

 

98.129.229.46 is from United States(US) in region North America

TraceRoute from Network-Tools.com to 98.129.229.46 [yourchurch.com]
Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 1 0 4.69.145.204 ae-4-90.edge2.dallas3.level3.net
3 1 2 1 4.59.36.50 rackspace-m.edge2.dallas3.level3.net
4 2 1 2 74.205.108.34 corea.dfw1.rackspace.net
5 2 2 2 74.205.108.11 core5.dfw1.rackspace.net
6 2 2 2 67.192.56.71 -
7 2 2 2 98.129.229.46 -

Trace complete

 

 

That's a traceroute from a network server.  We need to get a traceroute from your PC.  Open a command window (by hitting Windows/R and enter "CMD" and press Enter).  Then enter "Tracert yourchurch.com." in the command window and press Enter.

 

Copy and paste that result for comparison.

 

 

I am not using AT&T internet right now.  I was remoting in to a server I have access to.  Let me see if I can get access to a computer.

I can't get access to another computer until later tonight.

 

If I do a traceroute from that same server via cmd, it times out after the first hop.  

 

1 1ms 1ms 1ms 12.235.94.25

2 *       *      *        Request timed out.

The first hop on AT&T usually doesn't generate the ICMP error response.  Nor does the second.  Did you let the Traceroute run at least 4 or 5 hops before giving up on it?

 

Something must have gotten fixed.  I ran it again and it immediatley went through several hops so I tried to go to the website and it worked. So I think it is all resolved now.

 

Thanks!

Cool.  Must have been a temporary routing glitch.  Glad it's working for you now.

 

I've gotten a little more information from our webhost and it seems there were 19 sites on this IP address. They said they assigned a new IP address to that block which resolved the problem.

We're getting reports from AT&T users that they cannot access our church web site: www.northaven.org.  This problem started last night 12/11/12.

 

Folks who use other ISPs  have no problem accessing the site (we did a poll using Facebook and received over 20 responses from non-AT&T users who can access the site).

 

We've checked with the hosting company PowerDNN.com - everything is fine at their end - the site is up and functioning. We have contacted AT&T service and have gotten nowhere. This is a critical situation for us - all business of the church is at a halt because the staff cannot connect to their webmail through the site. Are there any diagnostics that can be run to determine why AT&T is blocking this site from it's users?

nkinchurch, can you tell us what happens when your users try to connect to your web site? Do they get "not found" or "no response" errors?

When I initially got Uverse I couldn't receive emails from our church.  I contacted AT&T and Yahoo and they told me what the issue was and what the church had to do.  I don't know if this will work for you because yours is not an email issue.  I just posted this to give you another resource to try.

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nkinchurch wrote:

We're getting reports from AT&T users that they cannot access our church web site: www.northaven.org.  This problem started last night 12/11/12.

 

Folks who use other ISPs  have no problem accessing the site (we did a poll using Facebook and received over 20 responses from non-AT&T users who can access the site).

 

We've checked with the hosting company PowerDNN.com - everything is fine at their end - the site is up and functioning. We have contacted AT&T service and have gotten nowhere. This is a critical situation for us - all business of the church is at a halt because the staff cannot connect to their webmail through the site. Are there any diagnostics that can be run to determine why AT&T is blocking this site from it's users?

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nkinchurch - It's possible the IP address has previously been associated with something unseemly.

 

If you will please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you; a member of the team will give you a call directly and work with you to sort this out. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

In many cases, AT&T is not "blocking" the website, it is that the DNS record for the site is no longer valid, so AT&T is not able to determine a valid IP address for the site.  Please check your DNS registration and make sure you haven't expired, as well as making sure the DNS registration is still valid.  I used to administer a web site, and if the domain registration was not renewed by the expiration date, the AT&T DNS servers would stop resolving, while DNS servers for almost every other ISP would still resolve.  It was not AT&T's fault that they didn't serve expired DNS information, but it looked like it was an AT&T issue because only AT&T subscribers had problems accessing the site.  You might want to check on that for your site.

On iphone I get 502 Bad Gateway. In Internet Explorer I get "Internet Explorer cannot display the web page"

The web site is accessible via other providers. I have also checked with the hosting company - everything is fine at their end.

On iphone I get 502 Bad Gateway. In Internet Explorer I get "Internet Explorer cannot display the web page". Again, AT&T seems to be the only provider we have problems with.

i get same errors for many websites -0 it is in the hundreds of thousands of sites, not just yours. Ask an at&t person from outside southern Ca to help you and you will see that they can get to your website
my websites are down also; hydrogenpros.com, intotheiphone.com, mycyclonefuelsaver.com, inmotionhosting.com

no - it is only unaccessible in southern california on any at&t device of home service due to internet problems
there are hundreds of sites not accessible through at&t right now - t started this morning or last night

at&t is unable or timing out on hundreds of websites due to problems they are having in southern california - i had to go into at&t and show them that the websites work on any other carrier today, but not at&t

go onto his site yourself using an at&t device. if you are in southern Ca you will not be able to access it
if you are outside of the southern hemisphere you will be able to
same with all of my websites and hundreds of others
I don't think at&t cares at all about it
I had customers call me to tell me my sites were down - this is costing me money and at&t could care less!

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sandpeople1 wrote:
go onto his site yourself using an at&t device. if you are in southern Ca you will not be able to access it
if you are outside of the southern hemisphere you will be able to
same with all of my websites and hundreds of others
I don't think at&t cares at all about it
I had customers call me to tell me my sites were down - this is costing me money and at&t could care less!

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I am sorry to hear your website isn't working properly. Do you have a business account with AT&T? 

 

Please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.