Re: Phishing Email?[ Edited ]
12-01-2012 10:22:08 AM - edited 12-01-2012 10:23:22 AM
I spoke with an ATT Rep this AM and she said the email is legit. I am not sure how? She said the last 4 digits (account) I gave her in that email are attached to my name. I was assigned an account but not an order by the rep I spoke with yesterday but she also said she should have never asked for my SSN if I was only inquiring about bundle prices. She felt the rep may have done this to bypass steps thinking I would create an order for a U-Verse bundle. I asked the rep yesterday to clear all of my info out. She said that she did. Today's rep says it is still there and could take time to clear out. Yes? No? I asked how much time do I give it to follow up, she did not know. I also informed the rep today that the phone number in the email is ATT outgoing message but a company name of secretlegwear.com who has no association to this number, this is based on online posts. She said ATT may be using a 3rd party to help them out. I said secretlegwear? Come on, I don't think this is an ATT 3rd party, she still couldn't answer. I even gave today's rep that phone number, she didn't verify my claim. All of this is making no sense to me. You feel it is a phishing email and I wonder about the timing of the call I made yesterday to ATT and same day getting an email. The rep today said that is usually what happes, one gets it on the same day. I asked if I should be worried about providing my SSN, she said no, she couldn't even see it on her computer screen. What should I do? Can a supervisor contact me? Can you do more research into this? Last thing I need is to lose another night of sleep over this, like last night, and wonder if my SSN is being used. Thanks!