ntrlshot
Visitor
ntrlshot
Posts: 1
Registered: ‎10-06-2012
Can't remove opt-out

‎10-06-2012 12:37:36 PM

I'm trying to remove the text message opt-out on my line and go back to $0.20 a message but it gives me a f902 error saying "Due to a feature conflict on your account, we are unable to add the feature(s) you've requested. The changes can only be done by someone who has direct access to the billing system." Please help.

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wilcre
Posts: 50,352
Topics: 553
Kudos: 169
Solutions: 294
Registered: ‎06-01-2004
My Device: LG
Re: Can't remove opt-out

‎10-06-2012 01:21:04 PM

unfortunately this indicates a call to customer care or a trip to a corporate AT&T store to have this resolved for you.

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AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.


Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

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