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Nickaroni22 wrote:
So if I get throttled using 4G LTE will that just knock me back to 3G? That's what I was told by AT&T rep, when I activated my iPhone 5. I wonder how true this is, AT&T isn't the most honest person on the block.

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at 5GB on the unlimited plan it wil be throttled, that is 2GB more then a unlimited plan on 3G. Throttling of the discontinued, grandfathered unlimited plan has been happeing for close to if not over a year. the terms of service and fair use policy that has been in affect forever has this in it.

they are not picking on you for a iphone or LTE, it is just the policy that has been in effect is being enforced. You have the choice of accepting it, moving to a tiered plan, or one of the new shared data plans. the other choice is to go to Sprint

Great question! I am eagerly waiting for an answer to that as well!!!

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Nickaroni22 wrote:
Ok so if I go over 5gb on 4G LTE, I'll be throttled down to 3G speeds? I was told on the phone that the throttling knocks you down to the speed below your current. So it was 3G>Edge so is it now 4G>3G

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Only att engineers would be able to answer that with 100 percent accuracy and somehow Idoubt they will come on and do that. It proably uses the restrictions - you can get an idea the next time you get throtlled - run the network speed test, that will give you a general idea of your speed at the time

I will tell you from my experience.  With Unlimited you get throttled between 3GB and 5GB depending on the month. You will be throttled from LTE to Edge or something very close to EDGE.  Speedtests go from between about 12 - 22 Mb/s down to a throttled 750 kb/s.  For what it is worth we watched Netflix using my phone over MHL for about 3 months and I would push 10 GB during that time. We could still watch Netflix at throttled speeds but the resolution was decreased and web surfing was painful. For what it is worth we switched to the share everything plan now.  My wife doesn't use much data and on about 4GB we get more than we will ever need as long as we have internet at home.

Still have no idea what that will end up costing since one service person told me that the first phone is built into the base plan another said that my discount covers everything and another said it only covers the first phone but not the data or second phone and then I read a statement in this forum that it covers the data plan but not either of the phones.  It will be interesting to see how this all shakes out. 

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fezzik77 wrote:

I will tell you from my experience.  With Unlimited you get throttled between 3GB and 5GB depending on the month. You will be throttled from LTE to Edge or something very close to EDGE.  Speedtests go from between about 12 - 22 Mb/s down to a throttled 750 kb/s.  For what it is worth we watched Netflix using my phone over MHL for about 3 months and I would push 10 GB during that time. We could still watch Netflix at throttled speeds but the resolution was decreased and web surfing was painful. For what it is worth we switched to the share everything plan now.  My wife doesn't use much data and on about 4GB we get more than we will ever need as long as we have internet at home.

 

Still have no idea what that will end up costing since one service person told me that the first phone is built into the base plan another said that my discount covers everything and another said it only covers the first phone but not the data or second phone and then I read a statement in this forum that it covers the data plan but not either of the phones.  It will be interesting to see how this all shakes out. 

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wuth 3g you get a 3GB throttle limit, with lte you get a 5GB limuit

the first phone is NOT included in the base price, 1 GB is 40.00 + 45.00 for the phone for a total of 85.00. follow the link and it has a PDF attached to it. Discount per Jamelih here is only on the shared plan and not on the device. That is how it is shaking out.

http://www.att.com/gen/press-room?pid=23084&cdvn=news&newsarticleid=34855

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smcwill wrote:
Will be leaving as soon as the plan is done. I can't stand that unlimited really doesn't mean unlimited. It did when I signed up several years ago. Now I get throttled. Bunch o' hooey. Goodbye AT&T. And good riddance.

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hope Sprint or t-mobile works for you that are the only cariers in the top 4 that offer "unlimited data" now. Notification went out close to a year ago.

Yes wingrider , {keep it courteous}, we all know when the crooks at att decided to change the rules on us

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Jamus75 wrote:

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{keep it courteous}, but telling like it is has nothing to do with the your response, just because you don;t like what is dictated and it is pointed out to you does not alter the simple fact it is well within a companies righs to enforce anything that you blissfully sign withiut reading.

Have had my turns with all the wireless carriers, but it does not alter the simple fact that it is true.  Have a good day today and a better day tomoow - btw there is a new service that has unlimited also - called ting, look it up, it is startup the utilzes the sprint backbone and the company was orginally a online downloadable software vendor - it might work for you

Before 5GB:

After 5GB:

Funny, I also have the grandfathered unlimited plan and got the iPhone 5 just recently. However, AT&T decided to throttle my 4G LTE and I haven't even gotten close to the 5GB (or even 3GB) "limit" they imposed. My 3G HSPDA is completely normal, and is always faster than my 4G LTE everytime I check with SpeedTest. In fact, most of the time, my LTE registers at 0.02 - 1 MBPS. And this is in downtown Los Angeles and Hollywood area.

I've called AT&T numerous times and they tell me that my data is fine, but the Apple Store told me otherwise. They've restored my phone and dealt with the hardware/software side of this problem. They told me that the AT&T technical support people can't see if my data is being throttled b/c they can't see technical details of my account.

Basically, I have an iPhone 5 with a grandfathered unlimited data plan, and AT&T is throttling my 4G LTE but is claiming that it's not when it clearly is. Does anyone have any suggestions as to what step to take next besides downgrading to the tiered plans?

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thekaz wrote:

Funny, I also have the grandfathered unlimited plan and got the iPhone 5 just recently. However, AT&T decided to throttle my 4G LTE and I haven't even gotten close to the 5GB (or even 3GB) "limit" they imposed. My 3G HSPDA is completely normal, and is always faster than my 4G LTE everytime I check with SpeedTest. In fact, most of the time, my LTE registers at 0.02 - 1 MBPS. And this is in downtown Los Angeles and Hollywood area.

 

I've called AT&T numerous times and they tell me that my data is fine, but the Apple Store told me otherwise. They've restored my phone and dealt with the hardware/software side of this problem. They told me that the AT&T technical support people can't see if my data is being throttled b/c they can't see technical details of my account.

 

Basically, I have an iPhone 5 with a grandfathered unlimited data plan, and AT&T is throttling my 4G LTE but is claiming that it's not when it clearly is. Does anyone have any suggestions as to what step to take next besides downgrading to the tiered plans?

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change to the tiered or change provider to sprint are basicly your only choices. If you are going by data usage that is listed in the OLAM just remember that posting to that is delayed

"Important: There are delays in reporting and processing call or data records. It may take up to two to five days for usage on the AT&T
wireless network to show up in any Voice & Data Usage category. Additional delays may occur due to technical difficulties. Further delays may apply to roaming usage, which is based on call records received from other carriers. A delay of a minimum of two to ten days for roaming usage is usual and up to 60 days or longer is possible. During the time your invoice is being processed, you
may not be able to view your usage or you may experience additional delays in reporting of usage. Minutes used in excess of those available will either be deducted from available Rollover or from another category of usage for which that call is eligible. Minutes "Used" may reflect airtime for unanswered voice mails, administrative calls, and other calls for which you are not billed. Data
usage information (including text messages, picture messages & Internet usage) may also be delayed based on the same reasons mentioned above. This usage information is only an estimate and, regardless of what is shown, your next invoice will be determined by the information contained in our billing system, not this usage information. Hawaii Text/Data Users: The time stamp for your
unbilled data usage may be off by up to 4 hours. Internet and download usage is measured in megabytes (MB). 1 MB = 1024 kilobytes (KB); 1 Gigabyte (GB) = 1024 megabytes (MB)."

OK thanks so much for the info.

I'm talking to AT&T and they're telling me it's not network issues, and Apple Store says it's AT&T... I'm going to restore the firmware per AT&T's suggestions and see if that works. 

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thekaz wrote:

OK thanks so much for the info.

 

I'm talking to AT&T and they're telling me it's not network issues, and Apple Store says it's AT&T... I'm going to restore the firmware per AT&T's suggestions and see if that works. 

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I thought this was a iphone 5, there is no way to restore a previous version of the IOS that is supported, what you can try and do is do a full reset and set it up as a new phone, but you will lose everything doing that.

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thekaz wrote:

Funny, I also have the grandfathered unlimited plan and got the iPhone 5 just recently. However, AT&T decided to throttle my 4G LTE and I haven't even gotten close to the 5GB (or even 3GB) "limit" they imposed. My 3G HSPDA is completely normal, and is always faster than my 4G LTE everytime I check with SpeedTest. In fact, most of the time, my LTE registers at 0.02 - 1 MBPS. And this is in downtown Los Angeles and Hollywood area.

 

I've called AT&T numerous times and they tell me that my data is fine, but the Apple Store told me otherwise. They've restored my phone and dealt with the hardware/software side of this problem. They told me that the AT&T technical support people can't see if my data is being throttled b/c they can't see technical details of my account.

 

Basically, I have an iPhone 5 with a grandfathered unlimited data plan, and AT&T is throttling my 4G LTE but is claiming that it's not when it clearly is. Does anyone have any suggestions as to what step to take next besides downgrading to the tiered plans?

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You are not being throttled unless you have received a notice from AT&T telling you that you are being throttled. There is some other reason for your slow speeds. I highly suggest you use the mark the spot app and report those slow speeds. Unless there is an issue with your phone, there may be an LTE network issue in your area. If there is a network issue, the mark the spot app will get the right data to the people who can fix it. 

Yeah, I went to some AT&T stores around the area I work in and they all told me that it was because the network is over-burdened. So, that's why my LTE speeds were 0.02MBPS ~ 1.5MPBS in the financial district in downtown Los Angeles and Hollywood. Since I randomly got around 12MBPS in San Gabriel, around 10 miles away, I knew that my LTE radio was not broken.

I switched to Verizon and my customer service and network speeds have never been better. I'm averaging around 20MBPS on LTE where I used to get 0.5. I would have liked to keep my grandfathered unlimited plan, but oh well.

Thanks for all the help!

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Jbrey411 wrote:
I have the same issue. I get 69mbps on full service LTE and 0.47 with there supposed throttling down to 3G speeds.

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3G is throttled at 3 GB, LTE is throttled at 5 GB billing cycle usage, the same throttle policy is in effect. If you want to void throttling swithc the a tiered or shared plan

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cpater4 wrote:
VERIZON doesnt throttle their unlimited 4G customers. What a shame.

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verizon can and does throttle the abusers of the grandfathered plan, they also do not allow the grandfathered unlimited users to upgrade to a new phone that is price subsidized - they pay full retail price if they want to get a new phone unless they drop the unlimited plan, so the day of .01 cent Iphones for upgrades are gone for those with the unlimited plan, they get to pay full retail for the device at upgrade time 

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wingrider01 wrote:

 

verizon can and does throttle the abusers of the grandfathered plan, they also do not allow the grandfathered unlimited users to upgrade to a new phone that is price subsidized - they pay full retail price if they want to get a new phone unless they drop the unlimited plan, so the day of .01 cent Iphones for upgrades are gone for those with the unlimited plan, they get to pay full retail for the device at upgrade time 

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That is incorrect information. They throttle their unlimited 3G grandfathered plans. They DO NOT throttle grandfathered 4G unlimited plans.

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cpater4 wrote:

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wingrider01 wrote:

 

verizon can and does throttle the abusers of the grandfathered plan, they also do not allow the grandfathered unlimited users to upgrade to a new phone that is price subsidized - they pay full retail price if they want to get a new phone unless they drop the unlimited plan, so the day of .01 cent Iphones for upgrades are gone for those with the unlimited plan, they get to pay full retail for the device at upgrade time 

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That is incorrect information. They throttle their unlimited 3G grandfathered plans. They DO NOT throttle grandfathered 4G unlimited plans.

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Let's be honest, both AT&T and Verizon want to get users off the unlimited data plans but neither one wants to just force users to change. Verizon's strategy to get users off unlimited is to make them pay full price to upgrade if they want to keep unlimited. Verizon is not throttling LTE users because they have not moved enough people off their CDMA network yet and their LTE network is not (yet) congested.  However, when and if their LTE network does become congested, don't for a second think they won't throttle the unlimited users.

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sandblaster wrote:

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cpater4 wrote:

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wingrider01 wrote:

 

verizon can and does throttle the abusers of the grandfathered plan, they also do not allow the grandfathered unlimited users to upgrade to a new phone that is price subsidized - they pay full retail price if they want to get a new phone unless they drop the unlimited plan, so the day of .01 cent Iphones for upgrades are gone for those with the unlimited plan, they get to pay full retail for the device at upgrade time 

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That is incorrect information. They throttle their unlimited 3G grandfathered plans. They DO NOT throttle grandfathered 4G unlimited plans.

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Let's be honest, both AT&T and Verizon want to get users off the unlimited data plans but neither one wants to just force users to change. Verizon's strategy to get users off unlimited is to make them pay full price to upgrade if they want to keep unlimited. Verizon is not throttling LTE users because they have not moved enough people off their CDMA network yet and their LTE network is not (yet) congested.  However, when and if their LTE network does become congested, don't for a second think they won't throttle the unlimited users.

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that in itsel is a mistake, ATT did it before, and they should have done it again - when they removed the feature code that allows a smartphone with no data plan by tying the excemption to both the account and the device so that if the end user upgraded the device or moved the sim to a different smartphone the excemption was removed and the user hwas required to pick a data plan. This is exactly how the unlimited plan should have been sunsetted

Also don;t believe that verizon has not throttled their lte users - they can and do.