Re: Instant Messaging Question??
[ Edited ]
01-17-2009 03:38:53 PM - edited 01-17-2009 03:39:27 PM
Is the preinstalled client on my daughter's new Samsung Propel considered 3rd party? She DOES NOT use the internet browser or ANY other internet apps and we are being charged pay per use data just for signing into the AIM client which is pre-installed on the Samsung Propel. This flies in the face of paying $30/ mos for UNLIMITED text, IM's and picture messages. This seems to be an ongoing problem with AT&T and their newer phones for people on Family Unlimited Messaging plans and it is FRAUD in my book if they don't do anything about it.
Have you actually received a bill with these charges?
Or are you only reporting what you see on your online account?
If the latter, wait for the bill before you get upset. All preinstalled IM logins and MMS data usage show up on the OLAM, but when the bill gets generated, these data charges are reconciled against the preinstalled IM and MMS usage and should NOT be billed.
If you actually received a bill with these charges, you need to call and dispute them.
Some customer care reps will give you spiel that you are charged for the data to sign in to preinstalled IM clients and to send MMS. If you get one of those reps, politely end the call and try again.
You may need to play musical reps until you actually get one that knows that preinstalled IMs and MMS do NOT get charged data.
However, you DO need to WAIT until you get the actual billed charges to dispute. There is nothing to dispute until you get an actual bill.