Tutor
Adam42Kelly
Posts: 3
Registered: ‎07-03-2013
Accepted Solution
Parental Approval For Sub Accounts

Former AT&T DSL customers, now using a free att.net e-mail account.  We received the e-mail notice for approving our children's sub accounts and approved the one which was listed.  However, when another child tried to access their e-mail, they were confronted with a similar message which didn't allow them to go any further.  We followed the link and signed in with the parent account, but the message told us there were no more child accounts awaiting approval.  We cannot find where to approve the remaining sub accounts.  We're afraid we are going to lose these sub accounts if we don't resolve this issue soon.

Tutor
iradi8
Posts: 4
Registered: ‎08-26-2011
Parent consent required - daughter can't access email

My daughter can't access her email. She gets this message: 

 

Kids & Parents: We want to make sure you know about an important change coming to all family accounts on Yahoo!

Kids: Please ask your parent to sign in with their Yahoo! ID to give us permission for you to keep your account.

 

I clicked on "parent consent" at the bottom of the page. I signed is as instructed with my info to give consent.  It brings me to a page that says that I do not have any children's accounts needing parental consent.

 

She can't get her email because she needs consent and I can't give it.  I went to my sub-accounts where her account is listed and nothing is there to give consent.

 

This is something new as of July 1st.

Tutor
iradi8
Posts: 4
Registered: ‎08-26-2011
Re: Parent consent required - daughter can't access email

Just spent almost an hour on the phone.  Apparently, they are being inundated with phone calls about this problem.  She submitted a request to fix it and I should hear from someone within 48 hours.  Just wanted to let everyone know.

Contributor
lcargnoni
Posts: 1
Registered: ‎07-12-2013
Re: Parent consent required - daughter can't access email

Having same issues...

One of my subaccounts is for my kid. We got a "you need a parent permission" to log in message. I followed the link(s) and enabled the sub account...I've done this 4-7 times....we are still getting blocked...

Tutor
scanner boy
Posts: 4
Registered: ‎07-04-2013
Re: Parent consent required - daughter can't access email

Lots of people are having same issue there are few in another forum Adam24kelly and myself been working together on this, Adam24Kelly went to their ATT account and in the sub accounts there was a link for parent consent ,I have not been there yet just seen the PM that was sent to me, they way I understand it unless it changes you have to give both ATT and Yahoo consent,, ATT released it but Yahoo still has not They are still working with Yahoo on that end. This whole thing was not thought out before putting forward ended up with a big issue ticking people off, Sure hope someone comes up with the answer soon

Contributor
mjlttown
Posts: 1
Registered: ‎07-15-2013
Re: Parent consent required - daughter can't access email

Anyone having any luck yet?  In the exact same boat here.  Been working on this for over a week...many calls to AT&T been told multiple times they are "fixing it" and I should hear from someone within 24-48 hours...guess what...never heard from anyone.  Now on hold for the 5th time on a call lasting over 2 hours.  This is beyond rediculous!!!

Tutor
scanner boy
Posts: 4
Registered: ‎07-04-2013
Re: Parent consent required - daughter can't access email

No luck on this end tried to go to my account and look in my sub accounts and now has me locked out says an error has occured in our system that has kept you from logging in pleas try again later----well how about that!!!!!!

Teacher
answermethis
Posts: 14
Registered: ‎07-18-2013
Re: Parental Approval For Sub Accounts

I am in the midst of trying to resolve this as well.  Keeping track of 'progress' (or lack thereof) here:  https://forums.att.com/t5/Email-Internet-Security/My-child-s-account-has-been-disabled/m-p/3527185/h...

Tutor
scanner boy
Posts: 4
Registered: ‎07-04-2013
Re: Parent consent required - daughter can't access email

Well they must have corrected the issue with the sub accounts I just tried my sub that would not go and it went ok this time hope all the rest of you have that luck

Tutor
scanner boy
Posts: 4
Registered: ‎07-04-2013
Re: Parent consent required - daughter can't access email
Well forget it, went in one time then locked me out again it did accept my consent and said it was ok!!! as stated above this is rediculous
Tutor
Adam42Kelly
Posts: 3
Registered: ‎07-03-2013
Re: Parental Approval For Sub Accounts

I've finally had this resolved.  The problem lies in the fact that Yahoo! manages AT&T's e-mail.  There was a deadline date for AT&T (I believe it was the 10th of July) at which point the sub-accounts which weren't approved were disabled.  In the sub-account management (through myATT.net) I was then able to approve those sub-accounts with AT&T.  That still meant I needed to approve them with Yahoo! also.

 

However, when the sub-accounts logged in, they were still presented with the standard "need parental consent" message and logging into with the parental account still did not list the sub-accounts.  Following one of the links, I was able to find a Yahoo! help form.  I filled out the form-- of which I was a little skeptical because it didn't address my exact problem-- submitted it, and crossed my fingers.  It took a week before I discovered any results.

 

This morning when I logged onto my son's sub-account, I still had the "need parental consent" message.  I clicked the button to log on with the parent account, not expecting anything different.  To my pleasant surprise, my son's account was listed as needing to be approved.  I gave it approval and was then able to log on to his account right away.

 

I hope this helps someone else.

 

Here is where I started with Yahoo! (http://io.help.yahoo.com/contact/index?locale=en_US&page=contact&srcContact=acct_care#comm-form)  Use the "E-mail a Support Agent" option.  Good luck!

Tutor
keithkarma
Posts: 4
Registered: ‎07-20-2013
Re: Parental Approval For Sub Accounts

Adam42Kelly wrote:

I've finally had this resolved.  The problem lies in the fact that Yahoo! manages AT&T's e-mail.  There was a deadline date for AT&T (I believe it was the 10th of July) at which point the sub-accounts which weren't approved were disabled.  In the sub-account management (through myATT.net) I was then able to approve those sub-accounts with AT&T.  That still meant I needed to approve them with Yahoo! also.

 

However, when the sub-accounts logged in, they were still presented with the standard "need parental consent" message and logging into with the parental account still did not list the sub-accounts.  Following one of the links, I was able to find a Yahoo! help form.  I filled out the form-- of which I was a little skeptical because it didn't address my exact problem-- submitted it, and crossed my fingers.  It took a week before I discovered any results.

 

This morning when I logged onto my son's sub-account, I still had the "need parental consent" message.  I clicked the button to log on with the parent account, not expecting anything different.  To my pleasant surprise, my son's account was listed as needing to be approved.  I gave it approval and was then able to log on to his account right away.

 

I hope this helps someone else.

 

Here is where I started with Yahoo! (http://io.help.yahoo.com/contact/index?locale=en_US&page=contact&srcContact=acct_care#comm-form)  Use the "E-mail a Support Agent" option.  Good luck!

 

 

Didn't work for me. Yahoo responded & told me it is an ATT account & to contact them. ATT told me my account had been hacked, & changed password, but that did not work. The lady then told me she had to go, & I could call back if I wanted someone else to help me. What a bunch of crap!

 

Community Specialist
ATTJulieCS
Posts: 723
Registered: ‎06-04-2010
Re: Parental Approval For Sub Accounts

Hello Everyone,

 

I hope this helps. Would love your feedback. Please post here if this resolved the issue for you. 

 

Changes to email account for children under 13

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