Is AT&T working with Yahoo mail to correct hacking problem?
01-25-2013 06:40:07 PM
My att.net email account was hacked today. Emails were sent out from my account to my contacts with a blank subject line and a one line message of a url.
This occurred at a time when I was logged off and my computer was powered down. Therefore the hacking had to occur on the server side and not from my desktop. A virus scan of my computer ran cleanly. In doing an Internet search, it appears that this is a known issue with numerous reports of Yahoo mail (which provides AT&T's email) being exploited with this exact symptom and bogus email format.
My attempts to contact Yahoo support in essence said that since my email is provided by AT&T that I should contact AT&T. An email to AT&T email customer service received an auto-reply referencing general spam procedures. My chat with AT&T support resulted in the agent wanting to reset my account password which I had already done and no helpful information.
So my question is this. Is AT&T aware of this issue and are they actually doing anything to try to restore confidence in their ability to handle the email accounts that have been entrusted to them?
Additionally, is there some technical resource within AT&T that I can contact regarding this issue?