Hello mpfi12,
I am sorry to hear of the problem you are having.
Since this is account specific, I would recommend that you send a private message to ATTCustomerCare.
They are generally available between 7am-10pm CST and should be able to help you.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread.
This will help other users find this information too!
Use the Kudos Button 