New Family Map online and with iPhone
10-08-2012 02:18:51 PM
About a month ago I had to upgrade my iPhone 3GS to the new iOS6, ever since then the AT&T FamilyMap app will not work correctly, it gave a link to follow within the app to link to the online version of FamiilyMap. The problem is two-fold, one the online app gets stuck and will not work on the 3GS or my new 4S, and the app is not working online through a pc either. What is up with AT&T and FamilyMap? When are these issues going to be fixed, I am paying a monthly fee for these features to work on whatever device I so desire to use.
Re: New Family Map online and with iPhone
02-07-2013 08:26:43 AM
I have the same issue. Let me know if you ever got a resolution. Now that the old app is dead I contacted ATT and they said:
Anne Watson: To resolve this issue for you I will need to file a case. A case is information gathered and submitted electronically to be forwarded to a specialty department within AT&T who works to resolve the issue you are reporting. They will take this information and with tools accessible to them they will resolve this issue for you are experiencing. When this case is completed I will be able to provide you a resolution date and time when this case is completed.
Anne Watson: The estimate is for February 12
Gee only a week to review the problem? GREAT!