I had a problem the other day with my gateway.  The thing quit working and I thought it was dead.  A new one was sent to me and when I plugged it in, nothing.  Well, I called in and they were telling me that my equipment was working fine and that Level 2 support needed to manually activate it or something like that.  I know that this is just a bold face lie because I was standing at the gateway staring at it and could plainly see that there is no lights on it.  Anyway, when I finally got through to Level 2, the call got disconnected.  I got mad and took the power supply from a set top box and used that to plug in the gateway and I was in business.  What is the best way to get back in touch with someone who will actually be able to help be get a new power supply without having to go through the people reading off a script and feeding me lies?