Re: AT&T Phone Replacemen
t, defective unit return lost in the mail. AT&T reps say I will be
07-11-2013 09:23:28 AM
Oh man... count me in on this boat. After receiving my replacement phone last week, I dropped my old phone with the label attached at the local USPS Post Office within my zip code. Although I don't have a receipt, I did snap a picture of the label so that I have all the tracking information (in addition to the packing slip that came with the RMA).
Apparently these SmartLabel returns have two barcodes. One is USPS's label and the other is the Newgistics/Smartlabel barcode.
When I track the USPS label, it shows:
Picked Up by Shipping Agent
July 6, 2013, 12:53 pm
NASHVILLE, TN 37211
But when I go to Newgistic's tracking site and enter in my Newgistics Tracking #, it says:
No tracking information found for the following tracking value: <Tracking Number>
I know it's only been about 5 days but because of all the bad experiences from people in the past, I'm beginning to worry.
I'm laughing at the following section from Newgistics' page:
If you've ever used a Newgistics SmartLabel, you know they improve the returns process for consumers. But you might not know all the ways these return shipping labels help you increase customer satisfaction and retention—and even your efficiency.
This return process is NOT IMPROVED. It's not EFFICIENT. It doesn't increase CUSTOMER SATISIFACTION. This is a joke. I would gladly drive my a$$ to UPS or FedEx and even go as far as to say that I would pay for the returns myself to have a reliable shipper/tracking.
Anyway, I've liked my first few months w/ AT&T. I just am praying/hoping/wishing that my phone gets returned in a timely manner. It doesn't look like it's going to be that way because Newgistics/AT&T says that there is no "scan"/information based on that tracking number (despite me having a picture of it).