Re: Family Plan/Used iPhone/Add Line/Contr
06-29-2013 07:41:03 AM
Pardon me for reviving an old thread, but I have the exact same situation going on that you had and I don't know if AT&T policy has changed or if I'm just being given a hard time. I added a line to my Family Plan using an old existing iPhone 4. I opted not to upgrade it at the time, under the assumption that it would keep me out of a contract.
Well, fast forward over a year and a half later and I'm trying to take advantage of a Best Buy deal where I can trade-in this iPhone 4 for a new iPhone 5 with a 2 year commitment. Problem is, they showed that this line is not eligable for an upgrade. Assuming this was a small clerical error that could be easily fixed, I called AT&T. They're telling me that whenever I add a new line it's an automatic 2 year contract unless I use a GoPhone, and, that I'm ineligable for an upgrade despite the fact that I came into this contract without having purchased a new phone to begin with.
After some polite back and forth with the agent and putting me on hold twice, I was told I'd be eligable if I called again next week. Not only does that make no sense to me, this promotion at Best Buy ends today (one week only deal).
I am totally baffled as to why I could've gotten a new subsidized phone back when I opened the line, yet because I didn't, I'm now stuck waiting 2 years before I can. It makes zero sense to me.