Re: AT&T Phone Replacemen
t, defective unit return lost in the mail. AT&T reps say I will be
04-08-2013 08:10:44 AM
I think this thread has gotten me more concerned than I was already. I sent my broken phone out on April 1st and got a text from AT&T on the 4th that they haven't received it. I have been checking on the tracking daily and it just says the same thing each time...that there is no information on that tracking number. How much longer should I wait before contacting someone and what can I do to make sure I do not get charged?!
Remember that it does take some time to ship and it won't update over the weekend.
You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. Please include the tracking number as well.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
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