AT&T sold me a stolen phone?! - Purchased refurbishe
[ Edited ]
d Iphone 5 Issues
01-03-2013 11:09:21 PM - edited 01-03-2013 11:10:28 PM
I purchased a refurbished iphone 5 from the premier store during Black Friday. I've been using it for 3 weeks now and all of a sudden my network was blocked by at&t because it has been reported stolen!
I called at&t and they said there was some issue that didn't deactivated the previous user to mines and would need to resolve this for 5 days to clear the IMEI for me to use.
THIS IS RIDICULOUS! Basically AT&T sold me a stolen phone which they may have gotten from some kiosk box in the mall where people can sell and drop off phones in a box!
What makes this very infuriating is the fact that I gave a call back to a "Cara/Kara" and told her that I cannot wait that long without using a phone and she said she cannot help me. I AM PAYING FOR SERVICES THAT I CANNOT USE. Continuously as a provider you try to your best to provide a workable solution for the customer. SHE DID NOT EVEN TRIED. She could have offer me to go into a at&t store to use a phone in the meantime but she didn't. I AM OUT OF USING A PHONE FOR 5 DAYS AND PAYING FOR DATA AND PHONE DURING THIS TIME. I asked if I can talk to another person and she left me on hold instead of transferring me.
I hope AT&T read this and do something promptly for a customer like myself and train their customer service representatives!!!!!
Anyone else has this issue with their new refurbished phone purchased from black friday?