New customer but I'm not new to ATT&T -
10-16-2012 08:13:43 PM
I had joined Cingular back in 2004 before the Cingular-Att merger. I joined them but was only able to join them if my mother was
the primary account holder since I had little to no credit back in those days. However, everything from my address to my checking account has been on file since day one. However, whenever I wanted to make a change to my account, (which was only once), I had to use my mother's SSC. Just last month I decided, after all these years, that I wanted to take her name off my account completel, to allow me to have full responsibility of that account. After all, every single payment has come directly from me, right? Well, I went online last month to have a transfer of responsibility. Somehow within that mix, everything was fine but I wasn't able to complete their request online for whatever reason beknownst to me. So I went ahead and called the Att to see exactly what was going on. I was told that I could keep the same plan. So anyways, a payment still went through from my account that was addressed to my mom. I called Att and they rectified the issue and issued me a check for the payment. So now Att's transfer didn't go as well as planned and in result left me with a new plan that does not let me keep my unlimited data. I'm frustrated because now I'm being treated like a new customer when I've been with the company for almost a decade. How can I go about fixing that issue?