Alvin J Price
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Alvin J Price
Posts: 1
Registered: ‎10-05-2010
Transfer cell phone from business account to personal account
[ Edited ]

‎10-05-2010 08:13:14 AM - last edited on ‎10-12-2012 07:37:21 AM by Moderator

My cell phone {Personal content removed for your safety} is for a business account.  My wife's cell phone is associated to the service plan as well.

We have been told that we will have to change our phone numbers to change to a personal plan.  Is that true?

If so, is there a way to have a temporary forwarding service from our current phone numbers to the new phone number?

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Warrior
mightyjeeper
Posts: 564
Registered: ‎06-23-2010
My Device: iphone 3gs
Re: Transfer cell phone from business account to personal account

‎10-05-2010 08:45:19 AM

That would be correct if her line has a different area code. The billing system will not allow mutliple area codes on the same account, if the area codes fall in different billing markets, unless the account is listed as a business account or "nbi" account.

 

As an AT&T employee, the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinion.
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dmaurer04
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dmaurer04
Posts: 1
Registered: ‎10-11-2012
Re: Transfer cell phone from business account to personal account

‎10-11-2012 10:44:05 PM

I have a similar question.  My employer (an at&T customer) took over my phone number and then released it to my step-father so that I could be added to the family plan.  I am being told that because it was previously held by a business that I cannot be added to my families personal family plan.  Can you please help explain this to me?  I was told i would need to get a new phone number, mind you i have had this phone number for 15 years and we are all within the same area code.

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Former Community Manager
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jamileh
Posts: 5,009
Registered: ‎06-20-2011
My Device: iPhone 5 & Samsung Focus
Re: Transfer cell phone from business account to personal account

‎10-12-2012 07:57:49 AM

dmaurer04 wrote:

I have a similar question.  My employer (an at&T customer) took over my phone number and then released it to my step-father so that I could be added to the family plan.  I am being told that because it was previously held by a business that I cannot be added to my families personal family plan.  Can you please help explain this to me?  I was told i would need to get a new phone number, mind you i have had this phone number for 15 years and we are all within the same area code.

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