First off let me start by saying that their upper management recruiter for hiring management should totally be fired. I was on the phone with AT&T for 3 hours yesterday only to be disrespected and belittled. I have asked several times for corporate number as well as an address to file a complaint and no one seem to be able to give me one. All I wanted to do was add a line and you would have thought I was asking for free service for a year. I was once even offered a family rate plan that does not even exist. Then I was hung up on by a supervisor by the name of Nicole because I questioned her on why she told her representative Julessa I could have certain things only to be told by Nicole that she was no longer going to offer me what her and Julessa had been discussing for 45 minutes why I was on the phone with Julessa. Not only was this supervisor Nicole rude and disrespectful but she tried to explain things on my account as if I had no clue what I had been paying for for the last year and a half. After I was rudely hung up on I called back and asked to be transferred to the resolution/retention department only to be denied by a customer service representative by the name Patricia {personal content removed for safety}. She refused to transfer me after I had just told her that I was disconnected with the retention/resolution line. How come it is that the consumers pay for certain services but when we get on the line and speak to either customer service reps or managers they treat us as if we are getting the service for free. It would be nice for a change to be treated like a paying customer every once in a while.. I am extremely disappointed with the service that I got from Nicole and Patricia.