Re: Worst Customer Service Ever
09-11-2011 07:11:20 PM
Send a complaint letter to the FCC and DOJ , your state representiatives. Might help in resolving why ATT & T-Mobile Merger should not be approved. When we have problems who's going to help us? I had to fight ATT for "2 years" when I first signed up (7 years ago) because the rep lied to me. Keep good written records, no phone calls, you want everything in writing. Then if they should turn you in to a credit rating gency you will have your info to rebute it. Keep it up, you will aventually get it straightened out.
I have sent my letters to my state rep's and all those involved in the Merger discussion and votes. Hate to see one company have so much power.
Hope you get to see this. Seems as though helpful things which are negative against ATT seem to disappear or the forum in shut down as it is the moderators opinion enough has been said on the subject. Silenting the users and customers rather than help solve the problem. I thought we had freedom of speech in this country ???
I for one am going to switch and see if I luck out with good customer service. If more of us would do this they might get the mesage and re-co their way of business.