Contributor
itsashaunparty
Posts: 1
Registered: ‎06-29-2013
Customer Retention Didn't Call back.

I went to cancel my Uverse and a sales rep said theyw ere giving me a great package for $130/mo -- HD/Internet.

 

I went ot pay my bill today and saw that it was $130 + $50 for internet.

 

After 45 minutes of being transferred around, the call dropped (ATT phone service). 

 

I can't believe the Customer Retention Center is not calling me back . We're going on an hour now trying to settle this.