I had Uverse installed at my house last Tuesday. During the installation, the technician told me that he needed to get into the crawl space. Since my crawl space is located in my shoe closet, I spent about 20 minutes or so clearing out the area so he could get in. During that time, the technician was in my living room doing something -- I assumed he was drilling a hole in the wall. After I finished clearing out the crawl space, and after he connected the service and got everything up and running, I noticed there was a scratch on my hardwood floor. He had installed Uverse behind a bookshelf, which he had dragged to move askew. The technician left, and that's when I realized that he hadn't drilled through the wall -- he drilled right through my nice hardwood floor to install the wire. I hadn't noticed before, because the shelf was still obscuring the view. And, I wasn't being that observant.

Now I have a random wire sticking out of my floor, about one or two inches away from the wall. It's very obvious, and the wood is damaged as it is slightly peeling back. There is also a scratch on my floor. Needless to say, I do feel like I should have been more observant during the installation and more vocal about where I wanted the wires to be placed. On the other hand, I feel like the technician should have gotten my express permission before drilling right through my hardwood floor, damaging my property.

My general question is, is there a direct way to just get a technician over to fix this damage? All I really want is for the cable to be moved so that instead of being wired through the floor, it's wired through the wall (our old Comcast connection was through the wall, so I know it's possible). Also, I kind of just want some sort of patch over the hole in my new hardwood floor, and maybe some patch over the scratch. I don't really want to fix the entire floor since I know that would be costly and take a ton of time.

The issue is that I've tried calling AT&T customer service at the 1-800-280-2020 number listed on my Uverse info sheet. I've called four different times and have gotten four different answers. I was finally routed to risk management and Sedgwick, where I filed a claim. I have a claim number and everything, but so far nobody has contacted me about the claimand it's been a few days. I'm wondering if there is a more direct way to get a technician out to fix the issue, or if going through Sedgwick is the only way? I mean, I don't feel like I'm asking for too much -- I just want the wires moved, and a little hole patched up!