11-29-2012 08:45:57 AM
At certain times during the day our U-Verse service will be lost ( go Off) and this may last up to 2 to 3 hours in 15 ,20 min. Intervals, we do have an older router with our service, Is this a common assurance when there is service being done in the area. My wife is getting frustrated with the service.......Don't want to have to jump ship but it is getting to be a daily problem.
11-29-2012 09:16:43 AM
No what you discribe is not normal.
Please download and install this maintenance tool developed by a forum member Somejoe7777. Here is the link:
After installing the tool, please post screenshots of the following tabs: IP/Profile, Error Table, & Bitloading. After posting the above screenshots, we can review them and see if you are having problems with your system.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
11-29-2012 11:01:20 AM
Have you called tech support about this issue? I recommend you call TS using the phone number in my signature and let the CSR know what is going on with your service. Ask them to run a test on your service for errors. If they see any ask them to send a tech to your home to check your install.