Non-Listed vs Non-publis
11-17-2012 12:46:51 PM
I recently purchased Uverse phone. I requested to not be listed so that I would not receive any unsolicited phone calls. I was told I had to pay $2.25 per month to be non-listed. I was disappointed to lean that I had to pay anything to AT&T for a service to not list my phone number. I really don't understand why not including my phone number needs to be an extra monthly charge. Despite the fact that this seems to be a completely bogus service and charge, I was given no other choice but to pay for this "service."
I've had my phone service for 3 weeks now, and I have been receiving at least 3 telemarketing calls a day. I called customer support today to confirm that my non-listing service was actually happening. I was told that while my number was non-listed, it did not include being non-published. To be non-published, I would have to pay $4.95 per month, on top of the $2.25 I was paying to be non-listed.
I asked for explenation on the difference between non-listed and non-published and the answer I received was that the non-listed is for the white pages, and the non-published is for directory assitance.
These charges are absolutely insulting on so many levels:
1) How can AT&T call this a service, and justify a monthly charge. Do they have to do anything on a monthly basis, or just not list the number one time? That's not a service
2) I was told when I signed up that I would not receive any telemarketing calls by selecting the non-listed number and paying the $2.25. The reality is I have to $2.25 + $4.95 = $7.20 per month or $86.40 a year. That's 29% of my total phone bill for this so-called service.
3) I'm not certain these charges are legal. Congress passed a bill for the National Do Not Call Registry which means that we have a right not to be listed if we ask for it.
I did escalate this to customer service supervisor named Jeff. His employee id is jc993c. He said that there was nothing he could do for me, and offered that I call AT&T main phone number which he gave me as 210-821-4105
I really thought AT&T would be a better company than this. I probably should have stayed on Comcast, I'm really not saving all that much. I hope someone at AT&T realizes how ridiculous this is for their business, and starts doing more for customer satisfaction.