Thank you for the feedback, I appreciate it.
I am glad that we were able to work with you to find a solution to this problem. I'll make sure Roy's manager sees your kind words.
In regards to the forums, if you have suggestion on them; please feel free to give us that feedback here: http://forums.att.com/t5/U-verse-Community-Suggestions/bd-p/uverse-Community_Feedback
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