Re: My data privacy has been breached by AT&T cust serv won't help.[ Edited ]
11-04-2012 04:35:22 AM - edited 11-04-2012 04:36:43 AM
All this time I thought it was that they put your name, birthday and ssn out there for everyone to see. IF you are truly paying for an unpublished number they yes, they made a mistake, not earth shattering, but you should be refunded the $4.95 / mo that you are paying to have an unpublished number. As for restitution, really?
Since we are just customers like you there is nothing we can do.
However, since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
If after two business days you have not gotten a response, Send a PM to Alex. He or someone from his team will get in touch with you. Again keep in mind weekends.