Exsiting Customer Move Installati
on Delay 4 weeks
11-02-2012 05:57:57 AM
I am here because I desperately need help with my at&t uverse account. My family and I recently moved on October 22nd. On October 2nd we ordered our uverse account be transferred to our new address effective October 22nd. On moving day they disconnected our service at the old address and we met them at our new address for installation at 11a.m. This is when things starting going downhill....fast! Within about an hour they figured out that there was an issue with "line pairs". There was an issue with how the line pairs were ran into our community which required engineering to correct before our uverse installation could be completed. The first person on site told us that we would not be able to have service, the second person told us that we could have service but it may take 2-3 days, a third person called us about 2 hours after the installation technicans left our house and they gave us an estimate of NOVEMBER 16TH!!!
Please keep in mind that our neighbor who is within 6 feet of our house has the exact same uverse service we are requesting. My husband is enrolled in Distance Education courses and I work from home. You can see how this delay is causing chaos at our house.
To make matters worse, I receive an email this morning requesting I call to reschedule my appointment before November 15th in order to avoid cancellation. I assumed since they were instructing me to reschedule because the repair had been completed. After about 15 minutes on hold, I found out that the email was a mistake. Ughhhhhhh!
Can anyone help me? Our family is really struggling without internet access and cable. Please let me know if you all can suggest any contact information for a customer service area that may be able to help us. I don't want to switch to another provider, however I don't think we can go any longer without servce.
Thank you for any suggestions!