Re: Att being difficult and playing games
10-23-2012 10:48:17 AM
Why is att playing games? I signed up for uverse because there was a 30 trial period. I decided I was not completely satisfied and wanted to switch back to my old providers. I issued a porting work order for my phone with Comcast. Which looks like Att ignored. I called to cancel my uverse and was offered a better deal to stay, in which I was considering, and had to talk to my husband about. I also spoke to Comcast which re-issued the port request again which now shows up on my uverse account. When I called back to talk to Att, they would not give me the time of day because I was ‘LEAVING’. They said I could not cancel my account because of the work order, and it would take till the 24th of Oct which I will be under contract on the 22nd and have to pay early termination at that point. This was all done by att to make this happen by ignoring the first port order. I was considering staying but after learning this, I do not want to do business with a company that pulls stunts like this. I also have att phone service as well. If I lose my phone number that I have had for over 20 yrs because of this, then I will also cancel my cell phone service, again I do not want to do business with a company that tries to screw over it’s customers.
I am learning the hard way. But so will att by losing all of my services.
BTW I was told I could not cancel till the order completed or lose my number. So I guess it depends on how important my phone number is right? Lesson learned, bite the bullet and pay the fee, or let att learn the less and acquire me a whole new number and be done with att for life??? The kicker is I was seriously thinking of keeping phone and tv with them till this.
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