Re: West Texas Area -Gamer
10-08-2012 12:48:14 PM
I understand that in actuallity an extra 30ms that your giving me as a number is really not a big number but added and compounded to other variables such as a bad line or server. The numbers could turn into 40+30+20+20...until it reaches its destination and now i'm sitting at 110ms just to get to a server in NY for example. Right now with my games network tool my ping from them is showing a range of 160-250ms and their server is located in the same state as me.
As you can imagine when it comes to gaming this is not exceptable as a smooth gaming experience, but as Big Blue said to me that alongs their tools are showing under 200ms from my box to them then they have met their customer service agreement and mandate of a satisfied level as far as they are concerned. So even if you fall under 190ms, in reality, you are actually gonna have a even higher latency due to other variables that ATT has no control over. So end the end you are paying $50+ dollars to a compnay that is not upgrading their infostructure or making it better. Instead their business practice as of now seems to be the methodology of "lets use band-aids" solution by putting in a new switch.
I am saying this because my city is not even close to a million and ATT's solution to population growth is send every second ATT customer in the area to LA and the rest to Dallas. So what happens in a few years when our population continues to grow? They are gonna send every third person to Denver?
So in the end my money is being used on a Band-Aid solution and because of their solution I am forced to have a bad connection? If you are like me and have issues like this that are proven by actual Data I implore you to contact ATT and demand atleast a $10+ discount each month for this issue that they deem is not fixable. We all should not pay full price for a product that is not working correctly. If they are not going to recognize gaming, routing, latency issues on their network then that means their finished product is incomplete and are giving us an un-satisfied customer service experience when it comes to their product. Even at their designated 200ms or less as a sustainable goal is just mind boggling. What are we in the year 1995?
Lastly latency does not only affect games but they affect the entire user experience in a whole. It is just with gaming it is more noticeable. I would take slower download speeds with a very low 20ms latency through out all major corridors any day.
*note* I do want to thank you JefferMC for being there and helping me out BTW ^_^