I gotta hand it to ya doc you are the king, no make that the emperor, of patients. 
AT&T is lucky you have so many cheeks to turn.
__________________________________________________
How can you be in two places at once, when your not anywhere at all?
--------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
--------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
--------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
Computer-Joe wrote:I gotta hand it to ya doc you are the king, no make that the emperor, of patients.
If there was a good alternative to U-Verse high-speed Internet in my area I wouldn't have been so patient.
While it's probably hard to tell from some of my posts here, it takes a LOT to upset me -- this was a lot. I like your "patients" pun. I'm not a "real" doctor however., but the "mad scientist" type. While I did graduate from med school my doctorate is in Biophysics. I did medical research for many years, but they wouldn't let me near live patients, just dead ones! 
Ano no, spd2demun, I didn't contact Alex specifically about the problem. I did, however, contact him to pass on my thanks to the line tech who worked VERY hard to fix my line issues. It's no picnic working in the Florida sun in August!
Thanks for clarifying, and Alex can speed things up with lots up management attention.
You might think about shooting him a PM, it's all handled privately.
I had a rough start and have been where you are. But without the help of this forum (it didn't exist), or a direct contact to go to here. What frustration I could have saved myself!
Understand about the weather, as Houston is the same with tons of humidity! Feel really bad when they have to do work in attics here!
Posted from Apple iPhone
tgc327 wrote:
Computer-Joe wrote:I gotta hand it to ya doc you are the king, no make that the emperor, of patients.
If there was a good alternative to U-Verse high-speed Internet in my area I wouldn't have been so patient.
Ano no, spd2demun, I didn't contact Alex specifically about the problem. I did, however, contact him to pass on my thanks to the line tech who worked VERY hard to fix my line issues. It's no picnic working in the Florida sun in August!
Oh, so you know how to make Flubber? 
__________________________________________________
How can you be in two places at once, when your not anywhere at all?
--------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
--------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
--------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
spd2demun wrote:Thanks for clarifying, and Alex can speed things up with lots up management attention.
You might think about shooting him a PM, it's all handled privately.
I had a rough start and have been where you are. But without the help of this forum (it didn't exist), or a direct contact to go to here. What frustration I could have saved myself!
Understand about the weather, as Houston is the same with tons of humidity! Feel really bad when they have to do work in attics here!
Yes, I probably should have contacted Alex right after I first posted, but then things seemed to get better, but it was really just one step forward, 2 steps back. This forum was great in that not only did I get some great help and support, but it also gave me a place to vent. My wife and daughter would go hide when I would tell them I was calling AT&T customer support again!
Things SEEM to be on track now. We'll see how things go this week. I think I'll try to find that Valium just in case!
Computer-Joe wrote:
tgc327 wrote:
Computer-Joe wrote:I gotta hand it to ya doc you are the king, no make that the emperor, of patients.
If there was a good alternative to U-Verse high-speed Internet in my area I wouldn't have been so patient.
Ano no, spd2demun, I didn't contact Alex specifically about the problem. I did, however, contact him to pass on my thanks to the line tech who worked VERY hard to fix my line issues. It's no picnic working in the Florida sun in August!
Oh, so you know how to make Flubber?
No, no Flubber, but I can create LIFE BWAHAHA!!! Oops sorry, the nurses haven't come around with my medication yet today!
Have a good one!
Tom
Good luck. If you run out of meds, you can contact Alex.
tgc327 wrote:
Yes, they should at least have the decency to contact the customer when they know they're not going to keep a scheduled appointment. In my case today was the 3rd missed appointment in 3 weeks. And yes, it appears to have been miscommunication between the tech who scheduled the appointment and the dispatch department about what exactly the in-home tech was suppose to do at my place.
I fully intended to cancel my U-Verse services this afternoon, but after spending an hour and a half on the phone with 3 different people who genuinely seemed be trying to find out what was going on I'm not going to do it -- not yet, anyway. The story now is that they have a "facilities issue" which is causing problems with all the higher-speed U-Verse services in a large area. No, I'm not having a line problem and shouldn't have been told that I was -- all the tests on my line are good. They expect to have the facilities issue resolved by this coming Wednesday. I was also told that I would be contacted on Thursday to be updated on the facilities issue and to schedule someone to come out and thoroughly inspect my U-Verse installation inside and outside to make sure I had a 100% solid setup.. We'll see what happens.
Well, it's been 5 days since the "facilities issue" was suppose to be fixed last Wednesday and 4 days since I was suppose to get a call to schedule a tech to check out my setup. Today my connect speeds are still all over the place, with download speeds ranging anywhere from 2 to 21 Mbps. And of course there has been no call to set up a tech appointment as promised.
I guess I'll drop Alex a note, but I doubt it will do much good. I really hate to give up my U-Verse Internet for that offered by Comcast in my area, but it looks like I don't have much choice. Also, I was planning to replace my AT&T iPhone 4 with the iPhone 5 when preorders start, probably next week. I still plan to do that, but it most probably will be from Verizon 
Dr. Tom C.
DeBary, Florida
RCSMG wrote:Sending Alex a PM will get you to the person to get your issue resolved. He will reply to you in a PM as well so watch the blue envelope near the upper right hand corner of the Uverse forum for notification of a message waiting.
Yes, writing Alex got the ball rolling. The next day after emailing him I got a call from a lady in AT&T's San Francisco office who assured me she'd check into the problem and get things fixed. A couple of hours later she called back and told me that dispatch assumed that my problem was fixed when they fixed the facilities issue last week and didn't see any need to contact me as promised. She promised to get a tech out to me today, and surprise, he actually shows up! He agrees that it looks like a bad gateway, and installs a new one. My dl speeds have been fine ever since. I've tested it a number of times tonight while playing poker on-line at the same time and the dl speeds have averaged well over 21 Mbps, with several readings hitting 22.5 Mbps. These readings are consistently better than I've had in the past. I think my problem is finally solved!
As the repair tech was leaving this afternoon I got a call from the AT&T lady to verify that he had in fact come. I told her that it looked like the problem was in fact a bad gateway and things looked good so far. She told me to give it a few days and she'd call back on Friday to make sure that the problem is truly fixed. She seemed sincere in wanting to solve my problem, but then so did the people I talked to last week.
Next time I have a major problem with AT&T I'll listen to ya'll and email Alex immediately instead of beating my head against the wall with the phone techs!
We tried!
Hope it is fixed now!
tgc327 wrote:
RCSMG wrote:
Sending Alex a PM will get you to the person to get your issue resolved. He will reply to you in a PM as well so watch the blue envelope near the upper right hand corner of the Uverse forum for notification of a message waiting.
Yes, writing Alex got the ball rolling. The next day after emailing him I got a call from a lady in AT&T's San Francisco office who assured me she'd check into the problem and get things fixed. A couple of hours later she called back and told me that dispatch assumed that my problem was fixed when they fixed the facilities issue last week and didn't see any need to contact me as promised. She promised to get a tech out to me today, and surprise, he actually shows up!
As the repair tech was leaving this afternoon I got a call from the AT&T lady to verify that he had in fact come. I told her that it looked like the problem was in fact a bad gateway and things looked good so far. She told me to give it a few days and she'd call back on Friday to make sure that the problem is truly fixed. She seemed sincere in wanting to solve my problem, but then so did the people I talked to last week.
Next time I have a major problem with AT&T I'll listen to ya'll and email Alex immediately instead of beating my head against the wall with the phone techs!
tgc327 wrote:
RCSMG wrote:
Sending Alex a PM will get you to the person to get your issue resolved. He will reply to you in a PM as well so watch the blue envelope near the upper right hand corner of the Uverse forum for notification of a message waiting.
Yes, writing Alex got the ball rolling. The next day after emailing him I got a call from a lady in AT&T's San Francisco office who assured me she'd check into the problem and get things fixed. A couple of hours later she called back and told me that dispatch assumed that my problem was fixed when they fixed the facilities issue last week and didn't see any need to contact me as promised. She promised to get a tech out to me today, and surprise, he actually shows up!
As the repair tech was leaving this afternoon I got a call from the AT&T lady to verify that he had in fact come. I told her that it looked like the problem was in fact a bad gateway and things looked good so far. She told me to give it a few days and she'd call back on Friday to make sure that the problem is truly fixed. She seemed sincere in wanting to solve my problem, but then so did the people I talked to last week.
Next time I have a major problem with AT&T I'll listen to ya'll and email Alex immediately instead of beating my head against the wall with the phone techs!
And yet people still give us grief when we tell them to contact Alex. If more folks would come back and let us know that the issue has been resolved because of Alex and if folks would real the entire thread of many of the posts then they would understand why we tell them that.
As MicCheck said, AT&T Customer Care has taken over Alex's role here on the forum as the AT&T point of contact for difficult-to-solve issues.
Send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
To check for their reply, click the little blue envelope. 