Re: An open letter to Andrew G, Senior Executive Vice President, AT&T Business and Home Solution
08-06-2012 12:27:45 PM
That is one of the things that I detest about AT&T. Doing "repairs" via UPS. I feel that is why I pay lease fees on the equipment.
One of the big things about sending out a replacement DVR is that there is usually an underlying issue and often the DVR isn't bad but the install / wiring / RG / etc is broken, instead.
I also believe in prepaid return boxes when AT&T does do "repair via UPS." I would be more inclined to drive, at my expense, to the UPS store, if I wasn't paying equipment fees. And then I have oodles of cables to swap out and so on.
Now, I did receive a remote via UPS and that was okay as they told me that I keep the broken one.
I do feel that the OP went a bit dramatic with his plea but I do see his point.
Sorry that I'm a ramblin' man, but you see, I was born in the back of a Greyhound bus, rollin down highway 41....