Visitor
jsmith11961
Posts: 31
Registered: ‎09-09-2012
iPhone 5 LTE Data Disconnecting
My iPhone 5 has been disconnecting from its LTE connection. It shows LTE and good signal at the top, but anything that uses data stops working. I have to turn off LTE and turn it back on for it to work or I have to turn phone off. This happens all of a sudden or sometimes after a phone call. Please Help!
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Visitor
jsmith11961
Posts: 31
Registered: ‎09-09-2012
Re: iPhone 5 LTE Data Disconnecting
BTW I already got reset on the network and I already reset network settings on the phone.
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Visitor
mgrimes15
Posts: 1
Registered: ‎01-02-2013
Re: iPhone 5 LTE Data Disconnecting

I don't have a fix for you, but I thought I'd let you know that you're not the only one experiencing this issue...I have the EXACT same issue on both of my iphone 5's, and I know several coworkers that have the same problem...I have to reset my phone anywhere from 1-5 times every day when this happens. Sometimes toggling airplane mode works, sometimes not. I have friends that have gone to Apple about this, and they gave the standard troubleshooting advice...reset network settings, restore the phone and set up as new, not from backup, swap SIM cards, and finally, replace the phone. Even after replacement the issue has persisted, so I think it's either a hardware problem with all of them, or a problem with AT&T's LTE... I'd be interested to see if you find a solution..please let me know.

Visitor
jsmith11961
Posts: 31
Registered: ‎09-09-2012
Re: iPhone 5 LTE Data Disconnecting
This occurs to me about once a day or about every two days. I bought my iPhone 5 about December 1 and it was working really good, but about 2 weeks ago I started having these problems. This is really frustrating. I taught I was the only one. I'm gonna try a full reset of phone and maybe update to 6.0.2. with what you said, i guess there is no point in trying to get a new phone. If you find solution please post.
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Visitor
SoonerDoc
Posts: 10
Registered: ‎12-28-2012
Re: iPhone 5 LTE Data Disconnecting

Hate to keep posting the same thing but there are several threads describing the same problem.

 

EXACT SAME PROBLEM.

 

Live in Oklahomna City. Just random out and about, look down at phone and have LTE signal with 4 or 5 bars.  No internet access.  Can't check email.  Nothing using data works.  Go into settings, general, cellular turn LTE off.  Signal switches to 4G after 10-15 secs.  Flip LTE swtich back on.  10-15 secs later LTE signal and all data works fine.

 

This is getting really annoying.  Happens at least 10 times a day.  Same deal with daughter's phone and a buddy down the street.

 

Where does everyone live?

Evandela
Posts: 743
Topics: 24
Kudos: 64
Solutions: 24
Registered: ‎03-23-2011
My Device: iPhone 5, HTC One
Re: iPhone 5 LTE Data Disconnecting
Hi guys!

How odd. I don't seem to be experiencing these issues on my iPhone. It could be network issues within a specific area, then again. It could be anything as well. Have you tried turning off LTE and using Safari, Chrome etc.? It could LTE issues itself but if you can't access the Internet on HSPA+ then I would definitely call in to Customer Care to see if there's known issues around the area.

In addition, you have been with the device for 14 days or less, you can also get a replacement, as maybe the device could be defective as well.
~ Evandela ~
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Visitor
SoonerDoc
Posts: 10
Registered: ‎12-28-2012
Re: iPhone 5 LTE Data Disconnecting

I have reset network connections through settings.  Also replaced SIM card.  No change.

 

Given that my daughter's phone and buddy's phone are doing the same thing, it must be a network issue.  Not sure who to contact about this.

Evandela
Posts: 743
Topics: 24
Kudos: 64
Solutions: 24
Registered: ‎03-23-2011
My Device: iPhone 5, HTC One
Re: iPhone 5 LTE Data Disconnecting
Sooner,

You can contact (800)331-0500 and they should help you out. :smileyhappy:
~ Evandela ~
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Visitor
SoonerDoc
Posts: 10
Registered: ‎12-28-2012
Re: iPhone 5 LTE Data Disconnecting

thanks!!  Will give it a shot

 

Visitor
sparky472
Posts: 7
Registered: ‎05-20-2004
Re: iPhone 5 LTE Data Disconnecting

I'm having the same issue, in Austin, TX. The problem just started in the last week or two. Putting phone into airplane mode for a few seconds restores the connection, which leads me to believe this is an issue with the hardware, not the network. But I'm curious as to where people are that are having this issue. If it doesn't resolve, I'll be opening a support issue with Apple.

Visitor
jsmith11961
Posts: 31
Registered: ‎09-09-2012
Re: iPhone 5 LTE Data Disconnecting
I'm also located in Texas.
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Visitor
burt771
Posts: 4
Registered: ‎03-05-2010
Re: iPhone 5 LTE Data Disconnecting

FWIW, bee having same as well. Only started within past 2 months, not an old issue. Wife's iPhone 4 seems fine. Noticed when she claimed to call me, would go straight to voicemail, with phone sitting right next to me. Noticed full bars, ATT but on home wifi, so hadn't noticed LTE or not. Restart phone to find a flood of text messages coming through. Called ATT, tech claimed to know what's going on, and "refreshed my account". Seemed fine for a week, then same thing. Called again, and same "refresh account' thing. Also called Apple and have case ID on issue. Today, same, and went to ATT store and swapped SIM card. We shall see from here. Sorry for rant, but wanted to describe my issue on this as well. On a note, from Chicago area, and when I called on both above occasions, noted message saying "if calling from Chicago area, may experience longer than normal wait times." Techs claim no known issue in area or work being performed. Thoughts?

Visitor
SoonerDoc
Posts: 10
Registered: ‎12-28-2012
Re: iPhone 5 LTE Data Disconnecting

Would love to get this figured out. 

 

Swapped SIM cards about 9 days ago.  Still having problem.

 

Called ATT middle of last week and talked to technical support rep.  Just like you she seemed to imply that this was a known issue and a hardware issue.  She did the refresh my account also.  Been a week and haven't had the problem since then.  From your post I kinda expect it to recur soon!

Evandela
Posts: 743
Topics: 24
Kudos: 64
Solutions: 24
Registered: ‎03-23-2011
My Device: iPhone 5, HTC One
Re: iPhone 5 LTE Data Disconnecting
If your data connection has been fine since then, then it was not a hardware issue after all. :smileyhappy: Could have just been the network and needed to be refreshed on your device.!:smileywink:
~ Evandela ~
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Visitor
sparky472
Posts: 7
Registered: ‎05-20-2004
Re: iPhone 5 LTE Data Disconnecting

Yeah, I haven't had any issues at all since the day I posted (Jan. 4). So I'm thinking now it was a network issue.

Evandela
Posts: 743
Topics: 24
Kudos: 64
Solutions: 24
Registered: ‎03-23-2011
My Device: iPhone 5, HTC One
Re: iPhone 5 LTE Data Disconnecting
Great to hear Sparky! Did you call into Customer Care to get it resolved? :smileyhappy:
~ Evandela ~
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Posted from Apple iPhone
Visitor
SoonerDoc
Posts: 10
Registered: ‎12-28-2012
Re: iPhone 5 LTE Data Disconnecting

Haven't had the problem in about 3 weeks.  Daughter hasn't had it happen either.

 

Must have been a network issue that they figured out or refreshing the account did something to fix it.

Forum Contributor
jane697
Posts: 160
Registered: ‎09-18-2012
Re: iPhone 5 LTE Data Disconnecting

SoonerDoc wrote:

Haven't had the problem in about 3 weeks.  Daughter hasn't had it happen either.

 

Must have been a network issue that they figured out or refreshing the account did something to fix it.


What I find kinda funny is that there is another "problem with LTE" thread (slightly different but still involves LTE intermittently not working correctly) in which some of the posts are quick to dismiss the possibility that it has anything to do with AT&T and that odds are it might be more a phone hardware issue, simply because some folks claim that it has not happened to them and to any of their friends/family.  Shoot, guess they (AT&T vs. Apple) cancel each other out, therefore leaving the possibility that it must be an end-user issue--LOL!!!